Customer Support Advisor

About Entain

There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.

This is a hybrid role. As a Customer Support Advisor you will provide proactive and reactive support to customers across multiple contact channels.

Reporting to the Customer Support Team Manager you will be part of the Customer Service Team, who will help customers resolve enquiries while delivering a consistent, high-quality service.

You Will:

• Support customers across voice and non-voice contact channels while maintaining service standards.
• Resolve customer enquiries at the first contact wherever possible.
• Escalate complex enquiries appropriately and communicate investigation outcomes to customers.
• Keep your product, marketing and customer support knowledge up to date.
• Identify and escalate issues that could affect the customer experience.

You Have:

• At least one year of contact centre and customer service experience.
• Fluent written and spoken English.
• Confidence supporting customers through voice, email and live chat.
• A high school diploma, vocational qualification, short-course certificate or bachelor's degree in any field.

Benefits

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire you. Join us, and a great compensation package is just the beginning. You can expect to receive benefits like:

• 26 days annual leave (including sick pay) and 22 public holidays.
• Life assurance and Wellbeing support.
• Private healthcare for you and a dependant.
• A stake in our success through our ShareSave scheme.

How we use Artificial Intelligence (AI) in recruitment

We may use approved AI tools to make recruitment simpler and more efficient, while keeping people at the heart of what we do. These tools support our teams and give them more time to focus on you.

Fairness, transparency and trust

Our recruiters and hiring managers oversee how we use AI and remain responsible for hiring decisions. These tools support administrative aspects of the recruitment process, giving our teams more time to focus on you We're open about its use and handle your information following our Job Applicant Privacy Notice. AI supports our decisions, it doesn't make them.

Equal Opportunities.

If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.

We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.

We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.