Customer Support Specialist
Boeing is hiring a Customer Support Specialist in Singapore, Singapore. Level rates it ; you can apply on Boeing.
Level's read on this job
- Little AI ●○○○ is how Level rates this customer service role: aI is not part of the work.
- The posting mentions SAP, Excel and Access among its tools and skills.
- Level classes it as a mid-level role.
- Boeing has 793 other open roles on Level.
- Posted in the last few days.
AI in this role
Customer Support Specialist managing orders, customer inquiries, and supply-chain support using ERP systems.
Company:
Boeing Distribution Pte. Ltd.Boeing Distribution is a leading solutions provider of aftermarket supply-chain management services for the aerospace and defense industries and is the largest subsidiary of The Boeing Company. Boeing Distribution has an entrepreneurial spirit and a can-do culture with the backing of one of the world’s best companies, Boeing.
We are looking for a Customer Support Specialist to be based at our Singapore office location.
As the Customer Support Specialist, you will be responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.
Job Responsibilities:
- Quoting customers & providing product information as needed
- Customer Order entry & order management
- Customer Account resolution & credit disposition
- Customer Returns & warranty management
- Customer communication & training
- Support customer special projects & programs
- Collaborate effectively with other functions such as sales, supply chain & operations
Basic Qualifications:
- Minimum of 3 years of experience in Customer Support or Customer Service, either direct or indirect
- Minimum of 3 years of experience using SAP or a similar ERP system
- Willingness to work flexible hours, including overtime and occasional weekends as needed
- Ability to perform effectively in high-pressure situations
- Experience using Excel, Access, or other database management tools
- Ability to work with minimal supervision
Preferred Qualifications:
- Proficient in Microsoft Office Tools
- Experience with Smartsheets
- 5+ Years in an Operations, Distribution Center, Aerospace, or similar/related environment highly preferred
- Experience performing data analysis and troubleshooting
- Experience with ERP reporting systems (i.e. Spotfire, Tableau)
- Education: University Degree in Business or Aviation; College Level Courses
- Experience: 5 years sales, customer service experience in the aerospace/aircraft parts sales, distribution and/or mfg.
- Familiar with soft phones
- Experience with sales force
Other job-related information
- This requisition is for an international local hired position. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.
Language Requirements:
Not ApplicableEducation:
Not ApplicableRelocation:
Relocation assistance is not a negotiable benefit for this position.Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Not a Shift Worker (Singapore)How we rate this
Customer Support Specialist at Boeing rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $100k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where order management was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
- Tell me about a project where troubleshooting was part of your work. What did you do?
- Tell me about a project where supply chain was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Service, Order Management, Data Analysis, Troubleshooting, and Supply Chain. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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