Data Center IT Operations Technician, Data Center Operations

Amazon is hiring a Data Center IT Operations Technician, Data Center Operations in Sydney, Australia. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions Linux, hardware troubleshooting and networking among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Maintains, installs, and troubleshoots AWS data center hardware, servers, and network infrastructure.

Linux

hardware-troubleshootingnetworkingdata-center-operationsserver-management

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Are you excited about Server and Networking Technology and want to work in the Largest Data Centers in the World? We are looking for skilled Data Center Technicians with a passion for technology to help us expand our data centers to the next level. At Amazon, career progression is part of our environment. We want you to progress, so come and work for the world’s most Customer-centric Company.

You will work on installing and troubleshooting the infrastructure that supports the AWS cloud. You will also be responsible to work with logistics and other teams to maintain daily operations. There is never a dull moment as each day presents itself with different challenges.

Data Center Operations designs, installs & maintains the world’s largest Computing Infrastructure. This role is a unique opportunity to work in some of the most cutting-edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of cloud technology in the region.

Roles available across locations in Sydney, NSW.

Key job responsibilities
- Escalation point and technical troubleshooter for all Systems and problems
- Deep diving into Linux server issues
- Remediation of physical layer outages, both Systems & Network
- Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events
- Shift work (4 days on and 4 days off including night shifts on rotational basis)
- Install & configure racks of hosts in line with internal SLAs
- Triage & resolve trouble tickets for all devices in your region
- Physical replacement of server and network device parts
- Ensure correct rotation of parts & spares
- Enforcing Amazons Security Best Practices
- Interact with third party vendors & contractors
- Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs
- Participate in and deliver on a number of high impact small to mid-scale projects
- This position also has a physical component requiring the ability to lift & rack equipment using our lifting equipment.
- It may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
- Candidates must possess a valid driver’s license and their own vehicle to travel between sites

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

- 1+ years of computer hardware troubleshooting and repair experience
- High school or equivalent diploma
- Valid and active driver's license
- Able to cover 24/7 shift rotation

Preferred qualifications

- Knowledge of network design, protocols and Layer 1/2 troubleshooting
- Associate's degree in information technology or computer science
- Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
- Basic understanding of Linux/Unix
- Experience managing work and priorities through a ticketing system

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Data Center IT Operations Technician, Data Center Operations at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Data Center IT Operations Technician, Data Center Operations is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in AU, NSW, Sydney.
The job was posted on August 17, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Hardware TroubleshootingNetworkingData Center OperationsServer ManagementLinux

Questions you could be asked

Tell me about a project where hardware troubleshooting was part of your work. What did you do?
Tell me about a project where networking was part of your work. What did you do?
Tell me about a project where data center operations was part of your work. What did you do?
Tell me about a project where server management was part of your work. What did you do?
Walk me through how you've used Linux in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Hardware Troubleshooting, Networking, Data Center Operations, Server Management, and Linux. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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