Deal Desk Coordinator (Contract)

Retell AI is hiring a Deal Desk Coordinator (Contract) for a remote role. Level rates it ; you can apply on Retell AI.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting lists this role as remote.
Tools and skills the posting cites include CRM, Cpq and speech.
Level lists 27 other open roles at Retell AI.
The role was posted within the past week.

AI in this role

Deal Desk Coordinator to structure non-standard deals, build pricing guardrails, and manage quote-to-cash workflows at a voice AI company.

crmcpq

speechdeal-deskpricingsales-operationscontract-negotiationrevenue-operations

ABOUT RETELL AI

Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B.

Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI “workers” that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction.

We're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.

Let's build the future together.

Recent recognition:

ABOUT THE ROLE

Retell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell!

We’re hiring our a Deal Desk Coordinator on a 1099 contract to work on deals. You’ll work directly with the founder and daily with Sales, Finance, and Legal. Our usage-based pricing is still taking shape, and the deals you structure will shape it.

Key Responsibilities

This role has fast, profitable deal approvals from quote to cash.

Structure and approve non-standard deals (discounts, usage commits, per-minute pricing, payment terms) in hours, not days
Build the discount approval matrix and pricing guardrails, and model deal margin before every approval
Run quote-to-cash across CRM, CPQ, Legal handoff, and billing
Report weekly on cycle time, discount levels, and win rate, and automate approvals where possible

What We’re Looking For

Must have:

4+ years in deal desk, pricing, or sales/revenue operations at a B2B SaaS company
Experience owning an end-to-end enterprise process for deals over $300K
Hands-on experience with Salesforce or HubSpot and a CPQ tool
Experience at a VC-backed SaaS/AI company or a big tech/large SaaS company
Availability for overlapping hours with our Pacific Time team and customers

Nice to have:

Experience with usage-based or consumption pricing
Built a deal desk function from scratch
SQL or scripting skills to automate reporting and approvals

How We Evaluate

We care less about checkboxes and more about:

Commercial judgment on real deal scenarios
Accuracy in pricing and margin models
Calm, clear decisions under end-of-quarter pressure
Ability to influence Sales, Finance, and Legal

You Might Thrive If

You’d rather say “here’s how we can do it” than “no”
You enjoy a spreadsheet model as much as a live deal call
You want to build the playbook, not follow one

JOB DETAILS

Employment Type: Full-Time 1099 Contractor
Compensation: $4,200 USD monthly, based on experience
Location: Remote
Hours: Must be open to working some overlapping hours with our Pacific Time team and customers.

How we rate this

Deal Desk Coordinator (Contract) at Retell AI rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Deal Desk Coordinator (Contract) is an open job at Retell AI.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Remote and is marked remote.
The job was posted on October 23, 2026.
Seniority: mid.
Applications are handled by Retell AI. Apply on Retell AI

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

SpeechDeal DeskPricingSales OperationsContract NegotiationRevenue OperationsCRMCpq

Questions you could be asked

What have you built with speech recognition or text-to-speech, and where did it break?
Tell me about a project where deal desk was part of your work. What did you do?
Tell me about a project where pricing was part of your work. What did you do?
Tell me about a project where sales operations was part of your work. What did you do?
Tell me about a project where contract negotiation was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Speech, Deal Desk, Pricing, Sales Operations, and Contract Negotiation. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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