Deployment Strategist

About us

We're solving AI's hardest problem: alignment.

Encord is the data layer for Physical AI and enterprise, serving as core infrastructure for 300+ of the world's leading AI teams, including Woven by Toyota, Hitachi, Skydio, AbbVie and Dyna, Walden and Agility Robotics. From autonomous vehicles and robotics to sports and healthcare, we're solving AI's hardest problem: turning complex, real-world data into production-ready intelligent systems.

We're a team of founders, scientists, quants, researchers, and former Olympians, who’ve helped build some of the most successful companies in Silicon Valley, and alumni of MIT, Stanford, UC Berkeley, Oxford, Cambridge, and Imperial. We’ve raised $110M from legendary technology investors, early backers of companies like Databricks, ElevenLabs and Vercel, and we’re growing at an extraordinary pace.

We're looking for exceptional people who want to help build a category-defining company, operating with high urgency and taking real ownership to help shape the future of AI.

The role

We're hiring a Deployment Strategist to own the successful deployment and adoption of Encord across a portfolio of customers. This is a high-impact, post-sales role that blends technical execution, customer strategy, and commercial ownership.

You'll work closely with AI, ML, and engineering teams to get customers live quickly, ensure strong product adoption, and drive long-term value. You'll also partner cross-functionally with Sales, Product, Engineering, and Leadership to shape how Encord scales its post-sales motion.

What you’ll do

• Own the end-to-end deployment and success of Encord across a portfolio of customers, from initial onboarding through long-term adoption

• Lead customers to value quickly by guiding technical teams, running effective enablement, and establishing strong success plans

• Build deep, trusted relationships with customer stakeholders at all levels, from hands-on users to executive sponsors

• Maintain a holistic understanding of each customer's goals, usage, and risk profile, proactively addressing issues before they escalate

• Partner closely with Sales to support renewals, identify expansion opportunities, and drive long-term account growth

• Act as a strategic voice of the customer, sharing insights with Product and Engineering to influence roadmap and execution

• Help shape and continuously improve Encord's post-sales motion, playbooks, and operating processes as the company scales

Who we’re looking for

• Demonstrated success supporting complex, technical products and enterprise-grade customers

• Comfortable going deep on product and technical details while communicating clearly with executives

• Highly organised and analytical, with strong project management instincts

• Naturally consultative: you ask great questions, uncover root problems, and guide customers to outcomes

• Comfort with ambiguity — you have stories about walking into a messy customer situation with no defined scope and shaping it into a plan

• Commercially minded, with an understanding of how post-sales execution drives retention and growth

• Collaborative and influential, with strong cross-functional instincts

• Ambitious, driven, and motivated by ownership, impact, and rapid growth

Experience requirements

• 4–8 years in a customer-facing technical or post-sales role such as Customer Success, Technical Account Management, Solutions Engineering, Implementation, or Management Consulting

• Proven ability to manage complex, multi-stakeholder deployments of technical software products, ideally in a B2B SaaS environment

• Track record of driving measurable outcomes — time-to-value, product adoption, retention, or expansion — across a portfolio of enterprise accounts

• Experience engaging confidently with technical teams (ML engineers, data scientists, software engineers) as well as executive and business stakeholders

• Strong project management skills, with the ability to run multiple concurrent deployments, coordinate internal resources, and keep customers on track

• Commercially aware, with experience contributing to renewals, identifying expansion signals, and partnering with Sales on account growth

• Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight, or similar)

• Experience at a high-growth start-up or scale-up strongly preferred

• Bonus: Exposure to AI, ML, data infrastructure, or developer tools

Why Encord

• Competitive salary, commission, and meaningful equity in a high-growth startup

• Clear, accelerated growth opportunities as the company scales rapidly

• Strong in-person culture: 4 days/week

• Daily team lunches & dinners

• Annual learning & development budget

• Comprehensive health, dental, and vision coverage

• US employees: 18 paid vacation days plus US public holidays

• UK employees: 25 paid vacation days plus UK public holidays

• Frequent travel opportunities across the U.S., London, and Europe

• Bi-annual company offsites & monthly socials

Operating principles

High agency

You see something broken, you fix it or find the person who can. We celebrate the people who solve 90% of a problem before anyone asks.

Build with care & urgency

We bear-hug the customer. Former founders and people from fast-moving, high-stakes environments thrive here.

Self-aware & hungry

We stay warm, self-aware, and genuinely hungry. We elevate our peers, and ego doesn't last long.

Invent in real time

We move toward the ambiguity. We’re pragmatic, resourceful, energized by the fact that there's no playbook.

If you're looking to do the most meaningful work of your career alongside people who push you to be better, we'd love to meet you.