Detention and Demurrage Specialist Region Africa

CMA CGM is hiring a Detention and Demurrage Specialist Region Africa in Abidjan, Côte d’Ivoire. Level rates it ; you can apply on CMA CGM.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include credit management, demurrage and detention and risk control.
Level classifies it as a senior role.
Level lists 1,000+ other open roles at CMA CGM.
The role was posted in the last few days.

AI in this role

Act as financial partner managing credit control, risk exposure, and demurrage processes for the Africa region.

credit-managementdemurrage-and-detentionrisk-controlprocess-optimization

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

YOUR ROLE

As a Credit Management and Demurrage & Detention Specialist for the Africa Region, you will act as a key financial partner, balancing risk control with business performance. You will ensure compliance with Group policies, strengthen cash-flow reliability, and contribute to revenue optimization. Working closely with both regional teams and Head Office, you will play a pivotal role in driving continuous improvement and operational excellence in credit management and D&D.

WHAT ARE YOU GOING TO DO ?

Enforce Group collection policy across the network

Optimize credit term and risk exposure

Lead doubtful recognition abiding by chargeback and write-off Group policy

Monitor dispute-to-cash conversion cycle and support process optimization (along with Customer Care)

Report and challenge production time vs. quality for billing activities (along with Customer Care)

Enforce Group D&D Policy and collection strategy defined by HO to reach past due targets

Benchmark D&D tariff and challenge free time conditions to optimize revenue

Empower D&D Regional Customer Care, improve communication between D&D, RO Credit Management and HO to improve disputes monitoring & resolution turnaround time, support process optimization, report & challenge production time vs. quality for billing activities, optimize GBS externalization across the network

Audit D&D Discounts and Rejections on 1 or 2 countries per month for 2 days campaign

Audit missions on site to improve D&D process and D&D invoice quality

VAS monitoring 2 times a year

WHO ARE WE LOOKING FOR ?

We are looking for a proactive finance professional with a strong analytical mindset and the ability to influence across functions. You bring:

A degree in Finance, Business Administration, or International Trade

3–5 years’ experience in credit management, collections, or trade finance (experience in shipping or logistics is a strong asset)

Strong communication skills in English and comfort in multicultural environments

Proficiency with Excel, ERP/CRM, and BI tools

A collaborative approach, integrity, and the ability to thrive in a fast-paced international setting

Come along on CMA CGM’s adventure !

How we rate this

Detention and Demurrage Specialist Region Africa at CMA CGM rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Detention and Demurrage Specialist Region Africa is an open job at CMA CGM.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Abidjan, CIV.
The job was posted on October 23, 2026.
Seniority: senior.
Applications are handled by CMA CGM. Apply on CMA CGM

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Credit ManagementDemurrage And DetentionRisk ControlProcess Optimization

Questions you could be asked

Tell me about a project where credit management was part of your work. What did you do?
Tell me about a project where demurrage and detention was part of your work. What did you do?
Tell me about a project where risk control was part of your work. What did you do?
Tell me about a project where process optimization was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Credit Management, Demurrage And Detention, Risk Control, and Process Optimization. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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