Director - Business Management / Chief of Staff

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Drives strategic planning and operational activities for the effective and efficient running of the India region across all divisions and functions covering teams in BLR, HYD and MUM. Establish and drive the operating rhythm, achieve the Group Strategic Objectives and give to operating efficiency, and customer satisfaction for the region as a whole.

Role Responsibilities and Key Accountabilities:

• Drives the delivery of strategic and operational prioties for the India region
• Ensure the region across functions and divisons is running efficiently, optimizing company resources, and improving ROI
• Is highly expertised in building and fostering relationships senior and cross-functionals within and outside the region
• Equally is skilled at navigating conflict while not burning bridges along the way
• Contributes to the business's strategic planning process, including tracking ad-hoc projects for the function on SBU​
• Manages key relationships with global organizations to provide analytics, intelligence, forecasting, and reporting that informs and drives business decisions
• Reports key business decision-making information to management on both an ad-hoc and recurring basis
• Drives the operating rhythm for the region including the ownership and maintenance of the operating calendar, ensuring awareness and visibility for LT of important events, deadlines and commitment
• Provides insight and alignment to budgetary processes
• Drives production of materials, such as business cases, board papers, presentations, executive briefs, videos, etc

Qualifications & Experience:
- Relevant professional qualification​
- Extensive previous experience in operations roles​
- Previous people management and leadership experience​
- Significant stakeholder management experience​.

Job Description (Job advert content)

ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

OUR PEOPLE:

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

ROLE SUMMARY:

We are seeking a Director to support Customer Operations key strategic initiatives, strengthen cross-functional business operations. This role brings structure, clarity and analytical insight across Customer Operations, operating at the intersection of business management, Operations practices, and senior leadership forums. You will also partner with our Finance Business partner and teams across Operations.

WHAT YOU'LL BE DOING:

• Drives the delivery of daily operations, strategic and operational projects for Customer Operations to drive the DSOs and ensure the operating unit is running efficiently, optimizing company resources, and improving return on investment.
• Contributes to the business's long term planning process, including maintaining ad-hoc projects.
• Manages key relationships with global partners to provide analytics, intelligence, forecasting, and reporting that contribute to and drive business decisions
• Reports key business decision-making information to management on both an ad-hoc and recurring basis
• Drives the operating rhythm for Customer Operations, including the ownership and maintenance of the operating calendar, ensuring awareness and visibility for LT of important events, timelines and commitments
• Manage Business continuity plans, Risk assessments.
• Facilitate and maintain agenda for key departmental meetings, including LT meetings, townhalls, etc.
• Collates the budget and forecasting processes (T&E, Opex, Capex) for the Customer Operations, providing timely financial analysis to the management team
• Drives production of materials, such as business cases, board papers, presentations, executive briefs, videos, etc.
• Works with Finance and HR functions to ensure the organization is in compliance with policies, procedures, budgets within the required timeline.
• Draft and deliver internal communications (policy updates, staffing announcements, etc.)
• Maintains tight interconnectivity to Business Management function of Operations to ensure Customer Operations is aware of and aligned with ad-hoc, daily, strategic, and operational processes and/or projects of the wider group

Qualifications & Experience:

• Previous experience in operations roles
• Leadership experience
• Experience developing and maintaining relationships across business units
• Experience in managing strategic programs / transformation initiatives
• Previous experience building strong partnership teams
• Positive team engagement skills

Skills & Behaviours

Outstanding Proficiency

• Obstacle anticipation: navigates bureaucracy with finesse preparing the team to overcome common obstacles in large customer organizations as well as any internal roadblocks.
• Proactivity: controls the situation by self-initiating efforts to bring about positive change in the work environment and or preparing for future problems
• Agile decision making: makes swift and agile decisions and is quick to act before the situation develops or spirals out of control uses sound judgment to make timely and effective decisions.
• Execution: demonstrates the abilities required to complete a certain task and get results.
• Accountability: Takes ownership for one's actions regardless of outcomes feels accountable for the quality and timeliness of an outcome or task.
• Problem solving: defines a problem generates solutions and evaluates and identifies the best solution to overcome the problem.
• Collaboration: works effectively in groups and adapts ways of working to achieve a common goal.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

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