Director, Engineering Operations

Felix is hiring a Director, Engineering Operations in New York, United States. It pays $255k-$285k a year and Level rates it ; you can apply on Felix.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include engineering operations, devops and security.
Level classifies it as an executive role.
Level lists 116 other open roles at Felix.

AI in this role

Lead and scale foundational technology domains including Security, DevOps, and Infrastructure at Félix.

engineering-operationsdevopssecurityinfrastructureexecutive-leadership

About Us

At Félix, we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked.
We are a hyper-growth Series C company, backed by over $300 million in funding from top-tier global investors, including Andreessen Horowitz, QED, Castle Island, Switch Ventures, HTwenty, Monashees, General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavor Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award.
Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.

About the Role

We are seeking a visionary, data-driven Director of Engineering Operations to lead, scale, and elevate our foundational technology domains. In this executive leadership role, you will own the strategy, execution, and continuous improvement of our Security, DevOps, and Infrastructure functions.
You will act as the bridge between business and engineering, ensuring our engineering teams can ship high-quality, secure code quickly and safely. The ideal candidate is a strategic leader who balances high-level architecture and organizational design with deep technical empathy for developers.

Responsibilities

1. Executive Leadership & Strategic Vision

Department Ownership: Build, mentor, and scale multi-disciplinary engineering teams across DevOps, Infrastructure, and Security Operations.
Operational Budgeting: Manage cloud infrastructure costs (FinOps), tooling licenses, vendor relationships, and team budgets to maximize ROI and efficiency.
Engineering Culture: Foster a culture of technical excellence, continuous learning, zero-trust security, and highƒ accountability.

2. DevOps, Infrastructure & CI/CD

Platform Engineering: Drive the evolution of our developer platform, establishing standard patterns and self-service tools that reduce friction for application developers. Enable rapid product experimentation through infrastructure and delivery practices.
Deployment Pipelines: Architect and optimize robust, automated CI/CD pipelines to achieve frictionless, highly reliable, and continuous deployments.
Cloud & Edge Infrastructure: Oversee scalable, resilient, and cost-effective cloud architecture (GCP, AWS) using Infrastructure-as-Code.

3. Security & Compliance (DevSecOps)

SecOps Integration: Embed security practices directly into the development lifecycle, including automated vulnerability scanning, container security, and code analysis.
Compliance & Governance: Partner with Legal and Compliance teams to maintain compliance standards (e.g., SOC 2 Type II, ISO 27001, GDPR, PCI).
Incident Response: Co-lead incident preparedness, red team/blue team exercises, and response protocols for security vulnerabilities.

4. Observability & Site Reliability (SRE)

Monitoring & Alerting: Oversee end-to-end observability frameworks (logging, tracing, metrics) to ensure complete system visibility and proactive issue resolution.
Reliability Strategy: Define and maintain Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets across all platform services.
Blameless Culture: Drive robust incident management, post-mortem processes, and continuous system hardening to minimize MTTR (Mean Time to Repair).

5. Engineering Metrics & Developer Experience (DevEx)

Productivity Metrics: Track and optimize core performance metrics, including DORA metrics (Deployment Frequency, Lead Time for Changes, Change Failure Rate, MTTR) and SPACE framework indicators.
Developer Velocity: Identify bottlenecks in the software development lifecycle (SDLC) and relentlessly optimize developer workflows.

Requirements

Experience: 12+ years in software engineering, infrastructure, or platform operations, with at least 5+ years in senior engineering management (Director level or above).
Technical Mastery:
- Deep hands-on background in Cloud Architecture (AWS/GCP), Container Orchestration (Kubernetes), and Infrastructure as Code (Terraform).
- Strong interest and skills in system design and architecture.
Tooling Expertise: Experience overseeing enterprise tooling for:
- CI/CD: GitHub Actions, GitLab CI, Jenkins, ArgoCD
- Observability: Datadog, Grafana, Prometheus, New Relic, OpenTelemetry
- Security: Snyk, SonarQube, Wiz, Palo Alto Networks, HashiCorp Vault
Data-Driven Leadership: Proven track record using DORA metrics and operational data to improve deployment velocity and system stability.
Security Acumen: Strong familiarity with zero-trust network architectures, IAM, and compliance frameworks (SOC2, ISO 27001, PCI).
Soft Skills: Exceptional cross-functional leadership and clear executive communication style.
Background managing globally distributed, remote-first engineering teams, preferably in a high-growth startup (ideally through Series C and beyond).
These are the applicable requisites, although equivalent competencies in any of the above will also be considered.

Nice to have:

Experience leading platform engineering transitions or enterprise-scale cloud migrations.
Active involvement in the open-source community or CNCF (Cloud Native Computing Foundation) landscape.

What We Offer

Competitive salary
Initial stock options grant
Annual performance bonus
Unlimited PTO
Paid parental leave
Work model: currently fully remote, with a future transition to a hybrid setup
Health, dental, and vision plans
401(k) with employer matching, for US-based employees
Continuous learning opportunities
Empowering opportunities for growth in a dynamic entrepreneurial environment

The starting base salary for this role typically ranges between $255,000 and $285,000 USD, tailored to experience and skill set. Because we are all owners of Félix, equity is a core component of our total compensation package. Your recruiter will walk you through our complete benefits, health coverage, equity structure, and total compensation details during your first call.

Equal Opportunity Employer

At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
Want to learn more about our privacy practices? Check out our Privacy Policy.

How we rate this

Director, Engineering Operations at Felix rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Director, Engineering Operations is an open job at Felix.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $255k-$285k a year.
The role is based in New York, United States.
The job was posted on September 9, 2026.
Seniority: executive.
Applications are handled by Felix. Apply on Felix

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Engineering OperationsDevOpsSecurityInfrastructureExecutive Leadership

Questions you could be asked

Tell me about a project where engineering operations was part of your work. What did you do?
Tell me about a project where devops was part of your work. What did you do?
Tell me about a project where security was part of your work. What did you do?
Tell me about a project where infrastructure was part of your work. What did you do?
Tell me about a project where executive leadership was part of your work. What did you do?

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List these exact terms on your resume: Engineering Operations, DevOps, Security, Infrastructure, and Executive Leadership. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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