MastercardDirector, Franchise Business Partner - IC
Mastercard is hiring a Director, Franchise Business Partner - IC in Lisbon, Portugal. Level rates it ; you can apply on Mastercard.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- The posting mentions franchise management, compliance and risk management among its tools and skills.
- Level classes it as an executive role.
- Mastercard has 948 other open roles on Level.
AI in this role
Serve as Western Europe Franchise Lead at Mastercard, overseeing compliance, standards, and ecosystem integrity.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Franchise Business Partner - ICDirector , Western Europe Franchise LeadAbout Franchise
The Franchise model is the cornerstone of Mastercard’s success, fostering trust and confidence in our brand and enabling our network to scale globally. Franchise shapes the payments ecosystem by setting standards, onboarding participants, resolving disputes, and protecting the safety and integrity of the network. The team plays a critical role in supporting a healthy, sustainable ecosystem that enables innovation across traditional payments, digital flows, multi-rail opportunities, and new customer segments.
Overview
The Western Europe Franchise Lead will act as the trusted Franchise advisor for internal and external stakeholders across Western Europe Division. The role is accountable for enabling customer participation in the Mastercard ecosystem, supporting strategic growth initiatives, driving ecosystem performance, and ensuring a risk-based approach to onboarding, compliance, standards, fraud management, and customer engagement.
The role will partner closely with Western Europe market leadership, Account and Country Management, Product, Customer Delivery, Risk, AML, Services, and Global Franchise teams to align strategy, unlock commercial opportunities, and deliver consistent execution across markets.
Key Responsibilities
• Serve as the Franchise Lead and go-to expert for internal and external stakeholders across Western Europe.
• Partner with market leadership and cross-functional teams to align Franchise priorities with business strategy and customer needs.
• Provide guidance on new customer onboarding, licensing, standards, scheme compliance, fraud performance, approval rates, chargebacks, and ecosystem integrity.
• Enable new business opportunities across core payments, digital, multi-rail, processing, fintech, instalment, and other emerging customer segments.
• Ensure customer onboarding and partnership initiatives are executed with a risk-based approach, aligned to global standards and SLA expectations.
• Deliver Franchise-related advisory services and identify opportunities to commercialize solutions that address customer pain points and improve ecosystem performance.
• Support measures to address disintermediation, localization, regulatory change, and evolving competitive dynamics across Western Europe.
• Lead cross-functional resolution of complex Franchise matters across divisional, regional, and global teams.
• Conduct customer and partner reviews, develop practical recommendations, and support implementation of performance improvement plans.
• Develop and deliver training, thought leadership, and solution-based sessions for internal teams and customers.
• Maintain strong knowledge of the regulatory landscape and ensure alignment with Mastercard standards, policies, and governance expectations.
• Represent Franchise in relevant business reviews, customer engagements, industry forums, and regulatory discussions where appropriate.
All About You / Experience
• Strong track record in the payments industry, with experience in operations, product, risk, fraud management, compliance, customer engagement, or related areas.
• Proven ability to translate strategy into execution across multiple markets and stakeholders.
• Strong business acumen, analytical thinking, and sound judgment in complex, fast-moving environments.
• Experience leading cross-functional initiatives across matrixed, multicultural, and geographically dispersed teams.
• Customer-focused mindset with the ability to identify pain points, develop practical solutions, and influence outcomes.
• Strong understanding of payment systems, bank card operations, Mastercard standards, and the broader regulatory environment.
• Excellent communication, presentation, and stakeholder management skills, including the ability to translate technical or complex topics into clear business narratives.
• Self-motivated, collaborative, people-centric, and results-oriented, with the ability to manage multiple priorities independently.
• High attention to detail, strong risk management discipline, and commitment to ecosystem integrity.
• Ability to work effectively across country, regional, and global levels while demonstrating Mastercard Way values.
• Fluent English required; at least one more European language with French, Spanish, or Italian strongly preferred.
• Willingness to travel across Western Europe as needed.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
How we rate this
Director, Franchise Business Partner - IC at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where franchise management was part of your work. What did you do?
- Tell me about a project where compliance was part of your work. What did you do?
- Tell me about a project where risk management was part of your work. What did you do?
- Tell me about a project where stakeholder engagement was part of your work. What did you do?
- Tell me about a project where payments was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Franchise Management, Compliance, Risk Management, Stakeholder Engagement, and Payments. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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