Director, North American B2B Secular Shift Program Operations

Mastercard is hiring a Director, North American B2B Secular Shift Program Operations in New York, United States. Level rates it ; you can apply on Mastercard.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include program management, operations and kpi reporting.
Level classifies it as a senior role.
Level lists 1,000+ other open roles at Mastercard.

AI in this role

Drive key vertical activities, program operations, and execution of the North American B2B Secular Shift strategy.

program-managementoperationskpi-reportingstakeholder-alignment

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, North American B2B Secular Shift Program Operations

Director, North American B2B Secular Shift Program Operations
There are approximately $8T of B2B Payments in the US & Canada still made by check – with the majority in the US. There are approximately $10T of B2B Payments made by ACH with no remittance data associated with them. Combined, these B2B Payments represent roughly 25% of the global B2B secular shift opportunity.
Mastercard’s Commercial & New Payments Flows North America (NAM) Business is responsible for driving Gross Dollar Volume (GDV) growth through secular shift. We are looking for a Director, North American B2B Secular Shift Program Operations to drive key vertical activities and

Key Responsibilities
Program Management
• Drive execution of the North American B2B Secular Shift Vertical Strategy
• Establish and facilitate the cadence of activities that drive both alignment and milestone achievement
• Build and maintain clear and predictive KPI reporting
Growth & Commercial Execution
• Facilitate initiatives that increase card adoption, activation, spend and acceptance at scale
• Collaborate with Sales, Channels, and Partnerships to embed card led strategies into acquisition and portfolio management
• Facilitate alignment with global product teams to build out capabilities that embed in key vertical technology solutions (construction & trades, B2C retail and restaurants, property & casualty insurance) to drive secular shift
• Pilot, measure, and scale initiatives that drive sustained behavioral change
Customer & Market Insight
• Establish and facilitate the processes to gather industry and market data
• Track competitive and fintech trends impacting vertical specific payment choices.
• Facilitate translating insights into differentiated value propositions and prioritized initiatives
Cross Functional Influence & Performance
• Align stakeholders across product, marketing, analytics, risk, operations, and technology
• Define KPIs tied to conversion, usage, spend growth, and profitability
• Communicate progress, results, and recommendations to senior leadership
________________________________________
All About You
You are a pragmatic change agent who thrives on turning long standing behaviors into meaningful growth. You combine a strong sense of urgency with the discipline to operate effectively inside a complex organization—and you are energized by driving visible, measurable impact.
• Program Execution & Accountability Obsessed: You have experience driving enterprise programs across varied stakeholder groups including Finance, Sales, Product, Services, and Development. You know how to rally team members to a common objective regardless of reporting lines. Youm bring empathy to team member interactions and have a strong understanding of what truly motivates behavioral change
• Driven by momentum and a sense of urgency: You operate with pace. You move ideas into action quickly, prioritize what matters most, and push through obstacles to keep initiatives moving forward.
• Catalyst for transformation: You are motivated by shifting entrenched behaviors, particularly moving legacy payment flows (cash, check, ACH) toward modern, card based solutions. You see both the customer value and the growth opportunity in that shift.
• Commercially sharp: You naturally connect customer needs to business outcomes. You can identify high value use cases, articulate compelling value propositions, and translate strategy into adoption and spend growth.
• Influential leader: You lead through influence, not hierarchy—bringing together product, sales, marketing, and operations partners around a shared goal and clear execution plan.
• Data guided, customer grounded: You balance quantitative insight with qualitative understanding, using both to prioritize, make decisions, and tell a clear story to senior leaders.
• Ownership mindset: You act like an owner—taking accountability for outcomes, learning quickly, and continuously raising the bar for results.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

Purchase, New York: $164,000 - $271,000 USD

How we rate this

Director, North American B2B Secular Shift Program Operations at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Director, North American B2B Secular Shift Program Operations is an open job at Mastercard.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Purchase, New York.
The job was posted on September 15, 2026.
Seniority: senior.
Applications are handled by Mastercard. Apply on Mastercard

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementOperationsKpi ReportingStakeholder Alignment

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?
Tell me about a project where kpi reporting was part of your work. What did you do?
Tell me about a project where stakeholder alignment was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Operations, Kpi Reporting, and Stakeholder Alignment. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Want an expert to read your CV for this job?

Free. Send your CV and the role you want next. You get your review by email within 24 hours.

Get a free CV review Get your CV rewritten Check your resume with the ATS resume checker