Director of Contingent Workforce Programs

What You'll Do:

Program Strategy & Governance • Own the contingent workforce program strategy, operating model, and roadmap; independently assess gaps, recommend solutions, and drive improvements. • Establish policies, processes, decision rights, approval requirements, and service expectations with cross-functional partners. • Lead program changes from planning through implementation, communications, training, and adoption.   Program Operations • Oversee the engagement lifecycle, from intake and review through onboarding, extensions, and offboarding.  • Monitor service performance, resolve bottlenecks, and lead resolution of complex or sensitive issues.   • Address recurring problems and develop practical guidance that improves execution and the manager experience. • Partner with business leaders and Finance on workforce needs, engagement options, and budget considerations. • Serve as the program's subject-matter expert and coordinate classification reviews with Legal, PX, and Procurement. • Align stakeholders, drive accountability, and present program performance, risks, and recommendations to leadership.   Vendors, Data, & Systems Management • Own supplier relationships and performance, including scorecards, reviews, and corrective actions. • Partner with business leaders and other stakeholders on supplier strategy, selection, contracts, rates, and cost optimization. • Maintain program controls with Legal, PX, Procurement, and Security, ensuring required reviews, approvals, documentation, and exceptions are managed. • Define metrics and reporting to monitor workforce population, spend, supplier performance, service levels, and risk. • Use data to guide improvements and partner with vendors to strengthen workflows, data quality, and supporting systems.

Required Qualifications:

• 12+ years of relevant experience in contingent workforce management, workforce programs, HR/PX operations, procurement, or supplier management, including direct ownership of a contingent workforce program. • Demonstrated experience building, scaling, or transforming an enterprise contingent workforce program, with measurable improvements in operations, governance, supplier performance, or cost. • Experience independently leading complex, cross-functional initiatives from problem definition through implementation and ongoing improvement. • Strong working knowledge of agency worker, independent contractor, and SOW engagement models. • Experience establishing program governance, processes, controls, service standards, and performance measures. • Experience managing suppliers and resolving complex operational or stakeholder issues. • Ability to analyze workforce, supplier, or spend data and turn findings into actionable recommendations.  • Strong communication and influencing skills, with the ability to advise leaders and drive accountability across teams. • Ability to work independently with broad direction, navigate ambiguity, and balance strategic priorities with hands-on execution.

Preferred Qualifications:

• Experience supporting contingent workforce programs across multiple countries or business units. • Previous people-management or team-leadership experience. • Experience with vendor management systems (VMS), managed service provider (MSP) models, and HR, procurement, or workforce analytics platforms. • Experience with supplier negotiations, rate management, and workforce cost optimization. • Experience in a high-growth, technical, engineering, aerospace, defense, or manufacturing environment.