MastercardDirector, Product Management
Mastercard is hiring a Director, Product Management in New York, United States. Level rates it ; you can apply on Mastercard.
Level's read on this job
- Works on AI ●●●○ is how Level rates this role: the daily work is on AI products, without building the model.
- Tools and skills the posting cites include product management, AI ml and fraud management.
- Level classifies it as a senior role.
- Level lists 967 other open roles at Mastercard.
AI in this role
Lead product management for AI/ML-powered payment risk suites and open finance payment solutions from 0-1 through scale.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Product ManagementOverviewWe are seeking a strategic, execution-oriented Director of Product Management to lead a team responsible for high-priority Open Finance payment solutions: a new-to-market capability designed to enable more seamless and intelligent digital payment experiences, and an AI/ML-powered payment risk suite designed to predict and prevent ACH returns and fraud.
This is a uniquely compelling product leadership opportunity, combining the energy and ownership of building a new product from 0–1 with the reach, complexity, and impact of leading highly scaled solutions. This leader will shape portfolio strategy, translate customer and market needs into differentiated products, and guide solutions across the full product lifecycle- from early-stage innovation and launch through commercialization, optimization, and scale.
Role
• Portfolio Strategy: Define and execute the vision, strategy, roadmap, and investment priorities across the portfolio, balancing near-term delivery with long-term innovation and growth.
• Team Leadership: Lead, coach, and develop a team of product managers, establishing clear ownership, priorities, and operating rhythms while fostering accountability, collaboration, and professional growth.
• Product Development: Guide products from 0–1 concept development through iterative delivery, launch, and scale, ensuring clear requirements, disciplined prioritization, and strong partnership with engineering, data science, design, operations, and go-to-market teams.
• AI/ML Product Leadership: Partner closely with Data Science and Engineering to develop, optimize, and scale predictive payment risk models, fraud management capabilities, and decisioning experiences that deliver measurable customer outcomes.
• Customer and Market Insight: Engage directly with financial institutions, fintechs, merchants, and partners to validate value propositions, understand unmet needs, monitor competitive and technology trends, and translate insights into the roadmap.
• Commercialization: Develop product positioning, pricing, business cases, and go-to-market plans that support adoption, revenue growth, profitability, and customer satisfaction.
• Executive and Cross-Functional Leadership: Communicate a compelling product vision to executive leadership and align stakeholders across engineering, data science, sales, marketing, legal, privacy, operations, and support to drive decisions and execution.
• Measurement and Optimization: Establish clear success metrics, evaluate product and model performance, and use data and customer feedback to continuously improve outcomes.
All About You
• Solid product management experience, including experience leading product managers or multidisciplinary product teams.
• Demonstrated success defining strategy and launching and scaling cloud-based or API-enabled products, preferably in payments, fintech, open banking, fraud, or risk.
• Experience taking products from 0–1 while also managing established products with revenue, customer, reliability, and performance commitments.
• Strong understanding of AI/ML product development and experience partnering with Data Science teams to translate model capabilities into customer value.
• Ability to navigate technical concepts, data-driven products, APIs, payment flows, risk decisioning, and platform dependencies.
• Proven commercial judgment, including experience with market analysis, pricing, business cases, go-to-market planning, and product profitability.
• Excellent executive communication, influencing, and stakeholder management skills, with the ability to create alignment across complex global organizations.
• Strong customer orientation and experience engaging financial institutions, fintechs, merchants, or other enterprise clients.
• Experience operating in Agile product development environments and using product planning and delivery tools such as Confluence and JIRA.
• Knowledge of open banking, ACH payments, card payments, fraud, data privacy, and security practices is preferred.
Key Behaviors
• Strategic and Decisive: Creates clarity from ambiguity, makes thoughtful trade-offs, and connects portfolio choices to customer and business outcomes.
• Execution Focused: Establishes clear priorities, owners, and milestones and works with urgency to move complex initiatives forward.
• People Leader: Builds an inclusive, high-performing team through coaching, candid feedback, empowerment, and accountability.
• Customer Focused: Understands and champions customer needs while balancing usability, risk, feasibility, and commercial impact.
• Curious and Innovative: Asks the right questions, embraces experimentation, and identifies new ways to apply data and technology to payment challenges.
• Collaborative and Influential: Leads effectively across functions and levels, including when authority is shared or indirect.
• Resilient: Maintains composure and momentum amid evolving requirements, competing priorities, and tight deadlines.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Pay Ranges
New York City, New York: $187,000 - $318,000 USDPurchase, New York: $179,000 - $305,000 USDSalt Lake City, Utah: $156,000 - $265,000 USDHow we rate this
Director, Product Management at Mastercard rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.
Works on AI. The daily work is on AI products, without building the model.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where product management was part of your work. What did you do?
- Tell me about a project where ai ml was part of your work. What did you do?
- Tell me about a project where fraud management was part of your work. What did you do?
- Tell me about a project where payment systems was part of your work. What did you do?
- Describe a typical day in a role like this one: which parts run through AI directly?
Adapt your resume
- List these exact terms on your resume: Product Management, AI ML, Fraud Management, and Payment Systems. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.
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