Director, Strategy & Operations, AI & Automation Solutions

Visa is hiring a Director, Strategy & Operations, AI & Automation Solutions in Austin, United States. It pays $152k-$244k a year and Level rates it ; you can apply on Visa.

Level's read on this job

Level rates this role Works on AI ●●●○: the daily work is on AI products, without building the model.
The posting mentions AI automation, program management and portfolio management among its tools and skills.
Level classes it as an executive role.
Visa has 826 other open roles on Level.

AI in this role

Lead strategy and operations for global AI and automation client service solutions, driving governance and portfolio execution.

ai-automationprogram-managementportfolio-managementoperationsstrategygovernance

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

AI & Automation Solutions is a global team within Client Services focused on transforming how clients engage with Visa through AI-powered experiences and intelligent automation. Partnering across Client Services, Product, and Technology, AI & Automation Solutions helps simplify client interactions, modernize service delivery, and accelerate the adoption of scalable digital capabilities. As Client Services evolves toward a more AI-native future, AI & Automation Solutions plays a central role in delivering more seamless experiences, improving operational efficiency, and enabling better client outcomes.

At the center of this work, the Strategy & Operations team connects strategy with execution by driving key strategic priorities, portfolio governance, and business operations. The team helps align execution with business objectives, strengthen operational discipline, and equip leaders with the insights and narratives needed to maximize impact.

This Director will be a key member of the Strategy & Operations team, partnering with senior leaders to advance strategic priorities, strengthen technology portfolio management, and drive operational excellence across a complex portfolio of AI and automation initiatives.

Key Responsibilities

Technology Portfolio Management

Drive governance across the technology portfolio, enhancing operating rhythms, processes, and performance tracking to improve execution rigor

Partner with Product and Technology leaders to align priorities, roadmaps, dependencies, and investment decisions

Monitor portfolio health, roadmap adherence, and delivery risks, providing actionable insights and recommendations to leadership

Business Operations

Develop executive communications and presentations that enable alignment and effective engagement with senior leaders

Lead monthly reporting and OKR progress tracking, continuously improving the quality and efficiency of reporting and visibility into progress and capabilities delivered

Improve the discipline and consistency of impact tracking to demonstrate the business value delivered by AI and automation capabilities

Strategy

Lead high-priority strategic projects that advance AI, automation, and operating model transformation across Client Services

Develop compelling narratives that articulate the value and impact of the technology portfolio for executive and client-facing audiences

Evaluate emerging opportunities and develop recommendations to inform organizational priorities and strategic decisions

This position is a Hybrid role to be based in our Austin, TX office location.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD.
Strong strategic thinking, analytical, and structured problem-solving capabilities.

Demonstrated ability to partner with senior executives and influence decisions across diverse stakeholder groups.

Exceptional written and verbal communication skills, including executive presentation development and storytelling.

Preferred Qualifications

12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD.
Experience in strategy, business operations, management consulting, or a related field
Experience establishing or leading technology portfolio management, governance, or operating model disciplines

Proven success leading cross-functional initiatives in a global, matrixed organization

Ability to operate effectively at both strategic and operational levels, balancing long-term direction with near-term delivery

Passion for AI, automation, and the use of technology to transform client and employee experiences

Information for US Applicants

For roles located in the US, the estimated salary range for this position is $152,200.00 to $ 244,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.

How we rate this

Director, Strategy & Operations, AI & Automation Solutions at Visa rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Director, Strategy & Operations, AI & Automation Solutions is an open job at Visa.
Level rates this role AI Level 3 of 4: Works on AI.
The listed salary is $152k-$244k a year.
The role is based in US - Austin, TX.
The job was posted on October 27, 2026.
Seniority: executive.
Applications are handled by Visa. Apply on Visa

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

AI AutomationProgram ManagementPortfolio ManagementOperationsStrategyGovernance

Questions you could be asked

Tell me about a workflow you automated with AI tools, end to end.
Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where portfolio management was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?
Tell me about a project where strategy was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: AI Automation, Program Management, Portfolio Management, Operations, and Strategy. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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