Driver Operations Associate - UAE (2W/4W)

Lalamove is hiring a Driver Operations Associate - UAE (2W/4W) in Dubai, United Arab Emirates. Level rates it ; you can apply on Lalamove.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Level classes it as a junior role.
Lalamove has 142 other open roles on Level.

AI in this role

We are looking for an Associate, Driver Operations who thrives in challenges, embraces new ideas, and is excited to help shape what’s next at Lalamove.

Life at Lalamove is fast-paced and dynamic - we’re constantly building and doing things that haven’t been done before. We’re seeking high-energy, quick-thinking individuals who understand driver needs and can build strong, lasting partnerships with our fleet.

Together, we aim to strengthen our driver network and drive our position as a market leader in last-mile, on-demand delivery.

About the role:

Core Objective:

Drive end-to-end Driver Operations in the UAE, ensuring operational excellence, alignment with global standards, and strong adaptation to local market needs.

Key Responsibilities:

Cross Functional Bridge: Facilitating seamless communication and collaboration between local team and the local UAE Driver Operations Manager and inter-department.
Market Insight & Analysis: Develop a deep, data-driven, and qualitative understanding of the unique UAE supply market landscape including local regulations, driver demographics, and regional challenges or opportunities.
Standardization & Local Adoption: Quick to adopt and implement proven local frameworks, best practices, and standards to efficiently resolve localized operational bottlenecks.
Data-Driven Initiatives: Partner with the Driver Operations Manager to design, execute, and review strategic initiatives, utilizing localized data to tackle new market-specific challenges and capture growth opportunities.
Knowledge Sharing: Document high-impact, data-supported learnings from the UAE market and scale these insights to grow the local supply market.

What you'll need:

What you’ll need:

1–3 years of experience in a call centre operations, preferably within Delivery Platforms.
Experience in managing diverse fleet operations, including 2W (Motorbikes/3PL) and 4W vehicles (Cars, Vans, SUVs, and 1T/3T Fence Trucks).
Office-based role serving as the primary point of contact for Driver Partners.
Works closely with local teams on Driver acquisition, onboarding, training, community building, retention, and growth of branded vehicles.
Ensures KPI delivery, strong execution of initiatives, and accurate daily reporting.
Data-driven with exposure to analytics and proficiency in Excel.
Strong communicator with English proficiency
Knowledge and understanding of mobile and web technologies
A valid UAE driving license (preferred).
May conduct field engagements as needed.

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How we rate this

Driver Operations Associate - UAE (2W/4W) at Lalamove rates 34 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.