LalamoveDriver Operations Manager
Lalamove is hiring a Driver Operations Manager in New York, United States. It pays $120k-$140k a year and Level rates it ; you can apply on Lalamove.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- The posting mentions driver operations, logistics and onboarding among its tools and skills.
- Level classes it as a mid-level role.
- Lalamove has 142 other open roles on Level.
- Posted within the past week.
AI in this role
Driver operations manager responsible for scaling, training, and retaining driver supply for US logistics platforms.
As the Driver Operations Manager, you will be in charge of growing and retaining our driver supply for our US operations. Quick wits, problem-solving and a team-first mentality will be critical to your success. This role is a unique opportunity to have a measurable impact through the growth and optimization of the driver population on the Lalamove platform.
What you’ll do:
- Driver acquisition and onboarding: Consistently maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding across all vehicle types, from bikes to large vans
- Community & Retention Management: Drive and lead communications, training, online community, engagement activities, and multiple business initiatives to build trust & loyalty with our driver-partners across the US
- Driver operations standards: Identity, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues
- Performance: Consistently track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions
- Team management: Hire, onboard, and train a team of driver operations associates to execute the local operations; constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions
- Process improvement and standards: Identity, build and enforce standard operating procedures to manage the supply teams effectively
What we seek:
- Leadership skills to deal with a large and diverse Lalamove community
- Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality
- Strong integrity to make the best decisions for the company in every situation and stand firm without compromising
- Data-driven to identify leverages and make the best decisions for the business in every situation
- Strong communication to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication Requirements:
- Degree holder with at least 8 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment
- Team management experience with at least 3 direct reports, plus if have experience leading multiple functions/verticals
- Experience in managing complex, cross-functional projects, plus if have experience working closely with regional or headquarter teams
- Knowledge and understanding of mobile and web technologies
- Positive & open-minded, result-oriented with strong business acumen
- Good command of both written and spoken English
How we rate this
Driver Operations Manager at Lalamove rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where driver operations was part of your work. What did you do?
- Tell me about a project where logistics was part of your work. What did you do?
- Tell me about a project where onboarding was part of your work. What did you do?
- Tell me about a project where team management was part of your work. What did you do?
- Tell me about a project where process improvement was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Driver Operations, Logistics, Onboarding, Team Management, and Process Improvement. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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