Engagement Manager, Professional Services, NAMER

Amazon is hiring an Engagement Manager, Professional Services, NAMER in Arlington, United States. It pays $131k-$178k a year and Level rates it ; you can apply on Amazon.

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Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Level classifies it as a mid-level role.
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The role was posted in the last few days.

AI in this role

Application deadline: Nov 16, 2026

Are you passionate about helping organizations transform their businesses through cloud technology? Amazon Web Services (AWS) Professional Services is looking for an Engagement Manager to lead the delivery of complex cloud solution projects and serve as a trusted advisor to our customers. In this role, you will combine technical knowledge with project leadership to drive successful implementations of AWS-based solutions. You will bridge business requirements with technical realities, facilitate meaningful discussions across stakeholders, and ensure every engagement delivers measurable outcomes. If you are a collaborative problem-solver who thrives at the intersection of technology and business strategy, we want to hear from you.

Key job responsibilities
- Lead and manage the full lifecycle of cloud implementation and migration projects, creating engagement schedules, defining workstreams, and building executable roadmaps aligned to customer business outcomes.
- Bridge business requirements with technical solutions by distilling customer needs into clear technical requirements, decomposing complex problems, and making informed trade-off decisions that balance performance, scalability, and security.
- Identify, assess, and mitigate project risks proactively while managing stakeholder expectations, driving timely decisions, and escalating issues effectively to internal and external leadership when needed.
- Facilitate release planning and enforce quality mechanisms across engagements, holding teams accountable for operational rigor including status reporting, documentation standards, and adherence to AWS frameworks.
- Build and maintain trusted customer relationships by understanding their strategic goals, communicating technical concepts to both technical and business audiences, and identifying opportunities to expand engagement scope.

A day in the life
Your morning might start with a stand-up alongside your cross-functional project team, aligning priorities for the sprint and reviewing progress against customer milestones. Mid-day, you could be facilitating a working session with customer stakeholders to refine technical requirements and address emerging risks. In the afternoon, you might review engagement financials, update project documentation, or mentor a newer team member on delivery best practices. You will regularly collaborate with solutions architects, consultants, and partner teams to keep engagements on track and customers confident in their cloud journey.

About the team
AWS Professional Services is a global team of experts that helps customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network to execute enterprise cloud computing initiatives, providing assistance through a collection of offerings that help customers achieve specific outcomes related to cloud adoption. Our team values curiosity, continuous improvement, and an inclusive culture where every voice contributes to how we deliver for customers. We are focused on building repeatable practices and capabilities that raise the bar on delivery quality across the organization.

Basic qualifications

- Bachelor's degree in Computer Science or Engineering
- 3+ years of cloud computing experience
- Experience working as a Scrum Master or Product Owner across multiple cross-functional teams
- 3+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience

Preferred qualifications

- project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- AWS certification
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CO, Denver - 131,200.00 - 177,600.00 USD annually
USA, TX, Dallas - 131,200.00 - 177,600.00 USD annually
USA, VA, Arlington - 131,200.00 - 177,600.00 USD annually
USA, WA, Seattle - 131,200.00 - 177,600.00 USD annually

How we rate this

Engagement Manager, Professional Services, NAMER at Amazon rates 26 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.