Level

PwC

ETIC, ServiceNow Developer - Manager

AI in this role

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Advisory - Other

Management Level

Manager

Job Description & Summary

The ServiceNow Manager is accountable for leading ServiceNow platform strategy, driving delivery excellence, and ensuring alignment with business goals while promoting best practices across all ServiceNow projects.

Responsibilities
  • Lead end-to-end ServiceNow implementation and enhancement projects from requirements gathering to deployment.
  • Manage and mentor a team of ServiceNow developers and administrators, ensuring skills development and career growth.
  • Oversee the design, development, and maintenance of custom applications and modules on the ServiceNow platform.
  • Configure and implement workflows, forms, business rules, and client/server scripts using JavaScript.
  • Provide architectural guidance and ensure solutions are scalable, secure, and aligned with governance standards.
  • Collaborate with business stakeholders and cross-functional teams to translate requirements into technical solutions.
  • Drive integration of ServiceNow with external systems using REST/SOAP APIs.
  • Establish and enforce coding standards, code reviews, and quality assurance processes.
  • Plan and manage ServiceNow upgrade and enhancement cycles.
  • Act as the primary point of contact for escalations, risks, and delivery challenges.
Qualifications
  • 7-10 years of working experience in ServiceNow development and implementation.
  • 3+ years in a leadership or managerial role overseeing ServiceNow projects and teams.
  • ServiceNow Certified System Administrator (CSA) – required.
  • ServiceNow Certified Application Developer (CAD) – required.
  • ServiceNow ITSM Certification – preferred.
  • Experience managing multiple ServiceNow projects simultaneously.
Required Skills
  • Strong leadership, stakeholder management, and project delivery skills.
  • Proficient in JavaScript for client-side and server-side scripting within the ServiceNow platform.
  • Skilled in building custom applications and workflows across modules.
  • Deep understanding of REST and SOAP integrations.
  • Experienced in Agile/Scrum methodologies and leading delivery in an iterative environment.
  • Proficient in HTML, CSS, XML, SOAP, REST.
  • Skilled in using the ServiceNow App Developer tooling.
Preferred Skills
  • In-depth knowledge of ServiceNow ITSM, ITOM, and ITAM modules.
  • Experience with Service Catalog, CMDB, and automation workflows.
  • Familiarity with low-code/no-code development on ServiceNow App Engine.
  • Exposure to ServiceNow Flow Designer.
  • Understanding of Performance Analytics and IntegrationHub.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Coaching and Feedback, Communication, Creativity, CrowdStrike, Dynatrace APM, Embracing Change, Emotional Regulation, Empathy {+ 22 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

How we score this

ETIC, ServiceNow Developer - Manager at PwC scores 35 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.

  1. AI Level 480 to 100
  2. AI Level 360 to 79
  3. AI Level 240 to 59
  4. AI Level 10 to 39

Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

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