[Expression of Interest] Operations Collection Executive

Experian is hiring a [Expression of Interest] Operations Collection Executive in Singapore, Singapore. Level rates it ; you can apply on Experian.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions operations, customer service and reporting among its tools and skills.
Level classes it as a junior role.
Experian has 395 other open roles on Level.
Posted within the past week.

AI in this role

Handle daily operational execution, collection system updates, and reporting tasks.

operationscustomer-servicereportingprocess-improvement

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

What you'll be doing

• Achieve or exceed operational efficiency targets and objectives (eg. Utilization% etc)
• Deliver on service-level-agreement (SLA) commitments made to customers on delivery turnaround time and quality of delivery
• Ensure accurate and timely upload of new cases assigned by clients into Collection system
• Work independently to monitor auto-buy/ integration programs, perform exception handling which may include manual buys & data updates, system re-initialization/verifications, liaison with external vendor and internal technical team to fix integration problems
• Provide regular feedback to manager on system/ process related issues that impact our speed and quality of delivery to our customers
• Initiate process improvement/automation suggestions or formulate solutions to problems and collaborate across internal functional teams (technical/ sales/ customer service), and external vendors to drive system enhancements, where necessary
• Provide support in system related enhancements to improve process/speed or quality of delivery, User Acceptance Test or Business Continuity Plan which may take place during non-operation hours/days
• Handle back-up operational activities/duties of other operation functions, where necessary
• Promptly handle all incoming and outgoing correspondence. This includes: Dispatch of outgoing mails and distribution of all incoming mails and other documents to collection team
• Prepare and distribute daily/weekly/monthly reports
• Assume any report or task assigned that are relevant to operations

What you’ll need to bring to the team:

• Minimum 2 years of administration experience

• Fresh graduate with positive attitude may be considered

• Proficient in Microsoft Word and Excel

• Meticulous with an eye for detail

• Ability to think analytically, operate efficiently and communicate effectively

• Strong initiative and the ability to perform both independently and as part of a team

• Diploma/Degree in business or relevant studies

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

How we rate this

[Expression of Interest] Operations Collection Executive at Experian rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

[Expression of Interest] Operations Collection Executive is an open job at Experian.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Singapore, Singapore.
The job was posted on November 5, 2026.
Seniority: junior.
Applications are handled by Experian. Apply on Experian

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

OperationsCustomer ServiceReportingProcess Improvement

Questions you could be asked

Tell me about a project where operations was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where reporting was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Operations, Customer Service, Reporting, and Process Improvement. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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