INGExpression of Interest: Product Managers / Customer Journey Experts | ING Australia
ING is hiring an Expression of Interest: Product Managers / Customer Journey Experts | ING Australia in Sydney, Australia. Level rates it ; you can apply on ING.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- The posting mentions product management, customer journey and service design among its tools and skills.
- Level classes it as a mid-level role.
- ING has 655 other open roles on Level.
AI in this role
Product Manager / Customer Journey Expert to design, optimise, and improve end-to-end banking experiences at ING Australia.
Expression of Interest: Product Managers / Customer Journey Experts | ING Australia
At ING Australia, we're passionate about creating simple, seamless and customer-centric banking experiences. We are seeking expressions of interest from talented professionals across multiple levels, including:
If you are a Product Manager with experience owning, managing or optimising customer journeys, we encourage you to apply.
We're particularly interested in candidates who can demonstrate hands-on experience improving customer banking journeys, influencing stakeholders, leveraging customer insights and data to drive decision-making, and delivering measurable customer and business outcomes.
At ING Australia, Product Managers are known internally as Customer Journey Experts (CJEs). Whether your background is in product management, customer experience, journey management, service design or transformation, we'd love to hear from you if you have successfully improved customer outcomes within a banking or financial services environment.
We have upcoming opportunities across both permanent and fixed-term contract positions for individuals who are passionate about solving customer problems, improving experiences and driving meaningful change within a banking environment.
What You'll Do
Lead the analysis, design and optimisation of end-to-end customer journeys across banking products and services.
Identify customer pain points and opportunities through customer insights, feedback, data and operational trends.
Partner with Product, Technology, Operations, Risk and Customer teams to deliver customer-focused improvements.
Drive journey mapping, process redesign and experience enhancements that improve customer and business outcomes.
Champion customer-centric thinking and embed journey management best practices across the organisation.
What We're Looking For
Experience in Customer Journey Management, Customer Experience (CX), Service Design, Process Improvement or Transformation roles.
Banking or financial services experience is essential; product-specific expertise is not required.
Exceptional stakeholder engagement and influencing skills, with the ability to drive outcomes across multiple business functions.
Demonstrated experience translating customer insights into practical solutions and measurable results.
A passion for improving customer experiences and simplifying complex customer journeys.
What’s in it for you?
Discounted ING Health Insurance
An additional Rest Day to support your wellbeing
An IMPACT day to volunteer on approved sustainability activity
About Us
At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.
Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.
We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply
Sound like your kind of vibe? We can’t wait to hear from you!
(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)
ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.
Need more?
Contact: Skye Griffiths on skye.griffiths@ing.com
For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com
#LI-DNI
How we rate this
Expression of Interest: Product Managers / Customer Journey Experts | ING Australia at ING rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
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Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where product management was part of your work. What did you do?
- Tell me about a project where customer journey was part of your work. What did you do?
- Tell me about a project where service design was part of your work. What did you do?
- Tell me about a project where stakeholder management was part of your work. What did you do?
- Tell me about a project where banking was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Product Management, Customer Journey, Service Design, Stakeholder Management, and Banking. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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