Facility Management Services (743-1)

Role Purpose

The Facility Management Services Professional supports the day-to-day facilities management operations across the Workers Villages. The role assists in coordinating hard services, soft services, utilities, fire and life safety, and asset maintenance activities to ensure facilities remain safe, functional, and compliant with contractual requirements, approved procedures, and service-level expectations.

The position focuses on coordinating service providers, monitoring maintenance activities, conducting site inspections, tracking service performance, and supporting the efficient operation of workers’ accommodation facilities.

Core Responsibilities

1. Facilities Operations

• Support daily facilities management operations across the Workers Villages.
• Monitor service delivery against agreed KPIs, SLAs, contractual requirements, and operating procedures.
• Coordinate daily activities with FM teams, contractors, and service providers.
• Conduct routine site inspections to assess facility conditions, service quality, and compliance.
• Report operational issues and follow up on corrective actions.
• Coordinate with maintenance, accommodation, security, and other operational teams.

2. Hard Services

• Coordinate routine maintenance activities covering mechanical, electrical, HVAC, plumbing, civil, ELV, and fire protection systems.
• Monitor preventive and corrective maintenance schedules and follow up on outstanding work orders.
• Assist in prioritising maintenance requests and resolving recurring technical issues.
• Review maintenance reports and follow up on corrective actions.
• Ensure maintenance activities comply with approved procedures and applicable standards.

3. Soft Services

• Monitor the delivery of cleaning, landscaping, irrigation, pest control, waste management, and general environmental services.
• Conduct inspections of accommodation buildings, common areas, external spaces, and service facilities.
• Follow up with contractors on service deficiencies and corrective actions.
• Assist in monitoring service quality and resident satisfaction.
• Report recurring service issues and recommend practical improvements.

4. Utilities Coordination

• Monitor the operation and maintenance of potable water systems, irrigation networks, sewage treatment plants, electrical distribution, water storage tanks, pumping stations, and diesel storage facilities.
• Coordinate with technical teams and service providers to address utility-related issues.
• Assist in monitoring utility consumption, availability, and operational efficiency.
• Report utility incidents, service interruptions, and unusual consumption patterns.
• Follow up on the availability of essential supplies and consumables.

5. Fire and Life Safety & HSE

• Support the implementation of fire and life safety procedures and emergency response arrangements.
• Monitor compliance with Permit to Work (PTW) procedures and site safety requirements.
• Participate in routine safety inspections and risk assessments.
• Report unsafe conditions and follow up on corrective actions arising from inspections, incidents, and non-conformances.
• Coordinate with HSE and emergency response teams to maintain safe operating conditions.

6. Contractor and Vendor Coordination

• Coordinate with contractors, subcontractors, and vendors to support effective service delivery.
• Monitor contractor work progress and compliance with agreed service requirements.
• Assist in reviewing work schedules, method statements, maintenance plans, and work permits.
• Verify completed work and report deficiencies requiring further action.
• Maintain regular communication with service providers to resolve day-to-day operational issues.

7. Asset Maintenance and CAFM

• Assist in maintaining accurate asset registers, maintenance records, and equipment histories.
• Use CAFM/CMMS or helpdesk systems to monitor work orders, service requests, and maintenance activities.
• Track preventive maintenance completion and outstanding corrective maintenance.
• Support asset inspections and identify equipment requiring repair or replacement.
• Maintain records to support maintenance planning and asset performance monitoring.

8. Reporting and Performance Monitoring

• Prepare routine operational updates, inspection reports, and maintenance summaries.
• Track KPIs, SLAs, preventive maintenance completion, outstanding work orders, and non-conformances.
• Escalate recurring issues, service deficiencies, and operational risks to the relevant manager.
• Assist with collecting operational data for budget preparation and cost monitoring.
• Support continuous improvement initiatives to enhance service quality and operational efficiency.

Values and Behaviours

Demonstrate the organisation’s values of Safety, Integrity, Innovation, Collaboration, Inclusion, and Quality through responsible working practices, transparent communication, teamwork, continuous learning, respect for others, and commitment to safe and reliable service delivery.

Key Relationships

Internal Stakeholders

• Operations and Maintenance Teams
• Security Department
• HSE Department
• HR and Administration
• Procurement and Commercial
• Control and Reporting
• Design and Engineering
• Logistics and Construction

External Stakeholders

• Supervision Consultants
• FM Contractors and Subcontractors
• Suppliers and Service Providers
• External Auditors
• Emergency Response Services

Job Specification

Qualifications

• Bachelor’s degree in Engineering, Facilities Management, Mechanical Engineering, Electrical Engineering, or a related discipline.

Professional Certifications

• FM-related qualifications such as CFM, FMP, or IWFM are preferred.

Requirements

Experience and Technical Skills

• 7–10 years of relevant Facilities Management experience.
• At least 2–3 years of experience in a supervisory, team coordination, or senior operational role.
• Experience in workers’ accommodation, residential communities, labour camps, large facilities, or similar operational environments.
• Practical knowledge of hard services, soft services, utilities, and building maintenance.
• Working knowledge of MEP systems, including HVAC, electrical, plumbing, and fire protection.
• Familiarity with utility systems such as water distribution, STP, irrigation, and power distribution.
• Experience coordinating contractors and monitoring service delivery against KPIs and SLAs.
• Familiarity with CAFM/CMMS, FM helpdesk, or work-order management systems.
• Basic understanding of HSE requirements, fire and life safety procedures, and Permit to Work systems.
• Good inspection, reporting, record-keeping, and problem-solving skills.
• Effective communication and coordination skills with internal teams and external service providers.
• Ability to work independently on routine operational matters and escalate complex issues appropriately.
• GCC Facilities Management experience, particularly in residential or workers’ accommodation environments, is preferred.