Field Collections Officer

Experian is hiring a Field Collections Officer in Singapore, Singapore. Level rates it ; you can apply on Experian.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Some of the work can be done remotely, according to the posting.
The posting mentions collections, customer service and negotiation among its tools and skills.
Level classes it as a junior role.
Experian has 398 other open roles on Level.

AI in this role

Visit clients, collect overdue payments, and negotiate payment plans while ensuring regulatory compliance at Experian.

collectionscustomer-servicenegotiationaccounts-receivable

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits & Perks:

Hybrid work arrangement: home and office
Inclusive paid leave
People-first and inclusive workplace
Career growth opportunities
Exposure to diverse, global teams
Experian Cares flexible benefits

#LI-Onsite

The Field Collection Collector is responsible for visiting clients to collect outstanding payments.

What you'll do

Visit clients to collect overdue payments and negotiate payment plans.
Maintain accurate records of all collection activities and client interactions.
Assess clients' financial situations and provide appropriate solutions.
Ensure compliance with all relevant laws and regulations during collection activities.
Report regularly to the Collection Manager on progress and any issues encountered.
Handle client inquiries and resolve disputes in a professional manner.
Collaborate with the internal team to improve collection strategies and processes.
This role will be reporting to the Collection Manager

What you'll need to bring to the role

Experience in collections/accounts receivables, contact center and customer service role
Fresh graduates are welcome to apply
You will be consistently demonstrate deep personal drive and accountability for great performance and results deliveryAchieve individual / team targets
Ensuring maximum contribution to a positive working culture Why this role is important to us This role is critical in supporting the function's operations and helping achieve its objectives of collection management whilst ensuring high level of performance is maintained.

Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

How we rate this

Field Collections Officer at Experian rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Field Collections Officer is an open job at Experian.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Singapore, Singapore and is marked remote.
The job was posted on October 19, 2026.
Seniority: junior.
Applications are handled by Experian. Apply on Experian

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

CollectionsCustomer ServiceNegotiationAccounts Receivable

Questions you could be asked

Tell me about a project where collections was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where negotiation was part of your work. What did you do?
Tell me about a project where accounts receivable was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Collections, Customer Service, Negotiation, and Accounts Receivable. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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