Field Service Representative (R5748)

Shield AI is hiring a Field Service Representative (R5748) in Taipei, Taiwan. Level rates it ; you can apply on Shield AI.

Level's read on this job

Works on AI ●●●○ is how Level rates this role: the daily work is on AI products, without building the model.
The posting mentions unmanned aerial systems, technical support and aircraft maintenance among its tools and skills.
Level classes it as a mid-level role.
Shield AI has 657 other open roles on Level.

AI in this role

Provide on-site operational, technical, and customer support for unmanned aircraft systems utilizing AI autonomy software.

unmanned-aerial-systemstechnical-supportaircraft-maintenancecustomer-support

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.
The Taiwan Field Service Representative (FSR) is responsible for providing on-site operational, technical, and customer support for Shield AI's V-BAT Unmanned Aircraft System (UAS) in Taiwan. This position serves as the primary interface between Shield AI and the customer, ensuring safe flight operations, mission success, and exceptional customer support while strengthening long-term customer relationships.

The Taiwan FSR will support aircraft operations, maintenance, customer training, and technical troubleshooting while coordinating closely with Engineering, Fleet Support, Program Management, Security, and Deployed Operations. This position requires a highly motivated individual capable of operating independently in a dynamic international environment while representing Shield AI's values and professionalism.

The Taiwan FSR will also support the development of customer proficiency by mentoring operators and maintainers, assisting with training events, and ensuring customers are able to safely and effectively operate the V-BAT system. Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.

How we rate this

Field Service Representative (R5748) at Shield AI rates 60 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Field Service Representative (R5748) is an open job at Shield AI.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in Taipei.
The job was posted on September 24, 2026.
Seniority: mid.
Applications are handled by Shield AI. Apply on Shield AI

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Unmanned Aerial SystemsTechnical SupportAircraft MaintenanceCustomer Support

Questions you could be asked

Tell me about a project where unmanned aerial systems was part of your work. What did you do?
Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where aircraft maintenance was part of your work. What did you do?
Tell me about a project where customer support was part of your work. What did you do?
Describe a typical day in a role like this one: which parts run through AI directly?

Adapt your resume

List these exact terms on your resume: Unmanned Aerial Systems, Technical Support, Aircraft Maintenance, and Customer Support. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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