Field Support Technician

Thales is hiring a Field Support Technician for a remote role open to applicants in United States. It pays $111k-$189k a year and Level rates it ; you can apply on Thales.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
This is listed as a remote role.
The posting mentions customer support, maintenance and product testing among its tools and skills.
Level classes it as a mid-level role.
Thales has 3,600+ other open roles on Level.

AI in this role

Field Support Technician to lead customer support services, product testing, maintenance, and training across US territories.

customer-supportmaintenanceproduct-testingrmatechnical-training

Location: Arlington, United States of America

Thales people architect solutions at the heart of the defence-security continuum. Interoperable and secure information and telecommunications systems for defence, security, and civil operators, are based upon innovative use of radiocommunications, networks, and cybersecurity. We are ground breaking new digital technologies such as 4G mobile communications, cryptography, cloud computing and big data for use in physical protection systems, and critical information systems.

Knowing what Thales does today, means asking where technology is taking us tomorrow. We are creating the waves of digital transformation that will cary our customers into the future. Where these transformations intersect and interfere is where the most interesting and innovative tomorrows are being built. Thales operates at the intersection of these technologies to find every tomorrow.

Field Support Resource Technician

Arlington, VA (Remote)

Position Summary

Thales is looking for a Field Support Resource Technician to lead and elevate customer support services throughout the US territory, encompassing all facets of customer interaction such as demonstrations, training, testing, maintenance, RMA activities, and beyond.

Regulatory Compliance Requirements

US - Access to Trade Controlled Hardware, Software, Technical Information - Must be a U.S. Person as defined in applicable law, or otherwise authorized or eligible for authorization, to access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR).

Key Areas of Responsibility

Manage U.S. territory maintenance, product testing, and customer support, including customer maintenance, RMA activities, and on-site and remote ad-hoc support.
Verify repair activities are properly tracked and inventory and track GSNA equipment.
Test and verify existing and new products and provide input on customer requirements.
Perform product demonstrations and deliver customer training.
Serve as the direct interface with partners for technical support and provide input on and verify territory policies and procedures.
Interface with appropriate company HQ resources as needed, including VP/Director/CEO/CTO/COO for Presales; Director of Technical Integration and Services, Systems Engineering, and NPI Lead for Technical Support; and Director of Customer Care for Customer Care/Support.

Minimum Qualifications

Bachelor’s degree in engineering or 5–8 years of relevant technical/engineering experience, or an equivalent combination of education and experience.
Deep understanding of the satellite communication field, including key players, products, technology, industry regulations, and standards.
Strong technical support background within the satellite communication industry.
Experience operating satellite communication systems in LEO, MEO, and GEO, with proficiency in troubleshooting technical products and systems.
Excellent verbal and written communication abilities with a commitment to delivering exceptional customer service and satisfaction.
Willingness to travel and ability to thrive in a fast-paced environment.

Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

Special Position Requirements

Schedule: Core business hours, Monday through Friday.
Physical Environment: Ability to support customer requirements or installation of satellite communications equipment on vehicle, aircraft, and maritime locations.
Physical Demands: Ability to lift more than 25lbs.
Travel: This position may require travel up to 30%.

Why Join Us?

Say HI and learn more about working at Thales click here.

#LI-Remote

#LI-AR1

This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. Thales is an Equal Opportunity Employer, including disability/veterans.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.

The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC) 111,448.80 - 188,721.00 USD Annual

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please raise HR request through MyThales)

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:

•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance

•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period

•Company paid holidays and Paid Time Off

•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

How we rate this

Field Support Technician at Thales rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Field Support Technician is an open job at Thales.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $111k-$189k a year.
The role is based in Arlington and is marked remote.
The job was posted on September 15, 2026.
Seniority: mid.
Applications are handled by Thales. Apply on Thales

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SupportMaintenanceProduct TestingRmaTechnical Training

Questions you could be asked

Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where maintenance was part of your work. What did you do?
Tell me about a project where product testing was part of your work. What did you do?
Tell me about a project where rma was part of your work. What did you do?
Tell me about a project where technical training was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Support, Maintenance, Product Testing, Rma, and Technical Training. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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