Funding and Payments Manager

Key Responsibilities

• Manage, coach, and develop the Funding Team Lead and Payments Team Lead, helping them strengthen their leadership skills and take ownership of daily team performance.
• Set clear objectives and expectations across both functions, balancing productivity, accuracy, and service quality.
• Hold regular one-to-ones and performance reviews with the Team Leads, providing practical feedback and development plans.
• Support the Team Leads with coaching, training, performance management, and employee development.
• Assess staffing and training needs, support recruitment and onboarding, and build the team’s capacity as the business grows.
• Create a supportive team environment where people communicate openly, take responsibility, and understand how their work contributes to YouLend’s goals.

• Oversee the setup and requesting of funding, ensuring work is completed accurately and within agreed timelines.
• Oversee payment execution, reconciliation, and the allocation of incoming funds, ensuring deadlines and agreed cutoffs are met.
• Guide the Team Leads in prioritizing workloads, managing coverage, and addressing backlogs across both functions.
• Act as the escalation point for complex funding and payment queries, exceptions, rejected or returned payments, and service issues.
• Work with relevant teams and partners to investigate issues, resolve discrepancies, and minimize disruption to merchants.
• Ensure appropriate quality checks, operational controls, and documented procedures are followed consistently.

• Monitor KPIs across both functions, using data to identify trends, recurring errors, capacity pressures, and opportunities for improvement.
• Provide senior management with clear reporting on performance, risks, incidents, and progress against improvement plans.
• Lead process improvements and contribute to automation initiatives that reduce manual work and improve accuracy.
• Work with cross-functional colleagues to improve the handover between funding and payments and resolve wider operational challenges.
• Ensure the Team Leads communicate process and system changes clearly and provide the training needed to put them into practice.
• Oversee incident follow-up, identifying root causes and ensuring corrective actions are completed.

About You

• At least three years of supervisory or management experience within payments, funding, financial services operations, or a related back-office environment.
• Experience coaching and developing people, with the ability to guide Team Leads and build their confidence and decision-making skills.
• A strong understanding of payment processing, reconciliation, fund allocation, and operational controls, alongside the ability to develop a detailed understanding of YouLend’s funding processes.
• Working knowledge of anti-money laundering procedures and their relevance to operational activities.
• Strong analytical skills, with the ability to interpret performance data and turn findings into practical improvements.
• Sound judgment when managing escalations, competing priorities, and time-sensitive decisions.
• Clear communication skills and the ability to work effectively with colleagues, partners, and senior stakeholders.
• A hands-on, adaptable approach and a consistent focus on accuracy, accountability, and team development.

• Experience managing Team Leads or supervisors.
• Experience supporting operational growth, process automation, or system changes.
• SQL skills and familiarity with Metabase or similar reporting tools.