GBS Billing Inquiry Associate

UPS is hiring a GBS Billing Inquiry Associate. Level rates it ; you can apply on UPS.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level classes it as a junior role.
UPS has 2,000+ other open roles on Level.

AI in this role

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Job Description:

Job Summary
This position assists customers by researching and responding to inquiries concerning their bill/s. He/She researches and processes adjustments. This position communicates extensively via email/telephone with internal and external customers to resolve domestic and international issues.

Responsibilities:

Initiates inquiries to customers regarding monies owed for international or domestic shipments.
Performs account analysis and credit control activities.
Maintains customer receivable accounts.
Edits billing-related information, updates customer invoicing, and ensures proper support documentation is included.
Creates and processes manual billing entries.
Adds and maintains customer account information and requirements within various billing systems.

Qualifications:

Prior billing experience
Working knowledge of Microsoft Word, Excel, Access, and Outlook
Bachelor’s Degree in Administrative careers or related
Intermediate English

Other Requirements

Monday to Friday 6:00 a.m. to 3:30 p.m.
Monday to Friday 6:30 a.m. to 4:00 p.m.
On-site work with Rotation

Employee Type:

Intern

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

How we rate this

GBS Billing Inquiry Associate at UPS rates 35 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.