Global Effectiveness Supervisor

Primary Areas of Accountability

The position is accountable for leading and coordinating work across three areas:

1. Global Effectiveness Operations and Solutions

·       Reporting and analytics

·       LMS administration and learner data management

·       SharePoint and knowledge management

·       Program and business-tool administration

·       Power Platform solutions and workflow automation

·       Dashboards, documentation, and process improvement

2. Learning Content and Multimedia Solutions

·       Instructional and onboarding content

·       Multimedia production

·       Scripts, storyboards, and visual communication

·       Accessibility, branding, and editorial quality

·       Stakeholder review and revision cycles

·       Final production, release, and archival documentation

3. Sales Enablement and Digital Experience Solutions

·       Highspot Sales Plays, SmartPages, and Industry Pages

·       SharePoint sites and landing pages

·       Digital-content management and publishing

·       User-experience and content organization

·       Creative sales-enablement assets

·       Usage analytics and engagement reporting

Key Responsibilities

·       Lead, coach, and develop Global Effectiveness team members.

·       Set objectives, conduct performance discussions, manage employee requirements, and support career development.

·       Manage work intake, prioritization, assignment, capacity, timelines, dependencies, and risks.

·       Ensure timely and accurate delivery of:

o   Global Effectiveness operations, reporting, LMS administration, SharePoint, and automation

o   Learning content, multimedia, accessibility, and quality assurance

o   Highspot, Sales Plays, digital experiences, analytics, and creative assets

·       Partner directly with global business process owners to clarify requirements, manage reviews, and communicate progress.

·       Maintain quality, brand, accessibility, documentation, and publishing standards.

·       Drive process improvement, automation, standardization, and business continuity.

·       Escalate material scope, capacity, compliance, or delivery risks to the Operations Manager.

·       Continue to independently deliver assigned projects or recurring responsibilities within the supervisor’s functional expertise.

·       Perform other supervisory and operational duties assigned by the Operations Manager.

Decision-Making Authority

Can independently manage and decide:

·       Assign and prioritize workloads based on business requirements, stakeholder priorities, team capacity, and delivery commitments.

·       Determine delivery methods, internal workflows, quality-control practices, and process improvements.

·       Manage team coverage, work schedules, and routine timeline adjustments.

·       Conduct and document coaching, development discussions, and performance checkpoints.

·       Develop and maintain staffing, capacity, coverage, and continuity plans.

·       Manage the operational execution of assigned projects, including resources, capacity, timelines, dependencies, and delivery risks, while coordinating material scope or priority changes with stakeholders and leadership.

·       Coordinate business-content and policy updates with designated process owners and manage the team’s implementation of approved changes.

·       Manage approved funds, monitor expenditures, and recommend budget adjustments when needed.

·       Identify and document performance concerns and manage the appropriate corrective-action process in partnership with the Operations Manager and HR.

·       Assess team and organizational needs and recommend appropriate staffing, job-profile, compensation, or structural changes.

·       Prepare supporting documentation and business justifications for leadership, HR, or C&B review.

·       Implement approved operational, staffing, compensation, job-profile, policy, and organizational changes.

Success Measures

·       Achievement of team and individual objectives

·       Accurate and timely completion of deliverables

·       Positive stakeholder feedback

·       Effective workload, capacity, and continuity management

·       Timely completion of coaching, performance, and employee documentation

·       Compliance with quality, accessibility, and governance standards

·       Measurable process, automation, and operational improvements

·       Successful implementation of approved staffing and organizational actions

·       Achievement of the supervisor’s individual KPOs assigned by Operations Management

·       Timely and effective delivery of additional responsibilities assigned by the broader management team

Qualifications: 

• Bachelor’s degree holder 

• Relevant experience in Global Effectiveness, sales enablement, learning content, multimedia, business operations, or a similar function.
• Demonstrated leadership through people management, project leadership, coaching, mentoring, or work coordination.
• Experience managing deliverables, priorities, capacity, timelines, and global stakeholder requirements.
• Strong communication, decision-making, organizational, and performance-management skills.
• Proficiency in Microsoft 365 and relevant business, enablement, learning, design, or automation tools.
• Demonstrated use of AI to improve productivity, quality, decision-making, or stakeholder outcomes, with a strong interest in advancing AI adoption, automation, and Digital Transformation.
• Ability to lead the team while completing assigned individual KPOs.
• A specific degree is not required. Relevant experience and demonstrated capability will be prioritized.
• Must meet applicable internal mobility, performance, attendance, and disciplinary requirements. 
• Must be in current role for 1 year 

• Must not have received any Disciplinary Action within the past 12 months 

• Must not have any Attendance and Punctuality issues in the past 12 months 

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