Global Project Lead/Customer Service

Johnson & Johnson is hiring a Global Project Lead/Customer Service in Tokyo, Japan. Level rates it ; you can apply on Johnson & Johnson.

Level's read on this job

Level rates this customer service role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include ERP, project management and process mapping.
Level classifies it as a lead role.
Level lists 1,700+ other open roles at Johnson & Johnson.

AI in this role

Manage ERP transformation projects, process mapping, and automation initiatives for call center and supply chain operations in Japan.

ERP

project-managementprocess-mappingautomationsupply-chain

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Deliver Excellence

Job Category:

Professional

All Job Posting Locations:

Chiyoda, Tokyo, Japan

Job Description:

Global System Project Manager

Work with ERP Platform Transformation Global Team to define the project schedule and transition plan for Japan region

Lead Japan region cross functional team to complete key milestones of the project (Listing of impacted applications/work processes, Solution confirmation, BAT/UAT and System & Business cut over)

Lead process mapping & matching between next generation of ERP and existing work processes with cross functional team.

Lead the solution agreement process for Japan specific requirements with Global and Regional team to protect customer values with optimum investment in the new platform

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Transform Call Center to business growth driving organization to focus organization resource to sales creation activities (i.e. navigation of potential users to purchase)

Work with Call Center Manager to identify and drive out non value added tasks as well as automating those tasks to free up organization capacity for revenue creation projects/activities

Create revenue creation opportunities with commercial team through the navigation of potential users as customer/consumer front face

Order Management

Create projects with Commercial team to promote more customer orders on EDI platform versus fax and calls

Work with Manager to maintain order accuracy and introduce technology to improve vendor productivity of order management work

Required Skills:

Preferred Skills:

How we rate this

Global Project Lead/Customer Service at Johnson & Johnson rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Global Project Lead/Customer Service is an open job at Johnson & Johnson.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Chiyoda, Tokyo, Japan.
The job was posted on August 19, 2026.
Seniority: lead.
Applications are handled by Johnson & Johnson. Apply on Johnson & Johnson

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Project ManagementProcess MappingAutomationSupply ChainERP

Also common in customer service jobs at this level

AI agents SQL AWS Generative AI Azure Python

Pay

Typical customer service job: $98k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where project management was part of your work. What did you do?
Tell me about a project where process mapping was part of your work. What did you do?
Tell me about a project where automation was part of your work. What did you do?
Tell me about a project where supply chain was part of your work. What did you do?
Walk me through how you've used ERP in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Project Management, Process Mapping, Automation, Supply Chain, and ERP. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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