Head of Digital Design (14m FTC - Maternity Cover)

Pod Point is hiring a Head of Digital Design (14m FTC - Maternity Cover) in London, United Kingdom. It pays £80k-£90k a year and Level rates it ; you can apply on Pod Point.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting allows some remote work.
Tools and skills the posting cites include ux design, service design and user research.
Level classifies it as a lead role.
Level lists 9 other open roles at Pod Point.

AI in this role

Lead the digital design strategy, user research, and UX execution across web, shop, app, and email touchpoints.

ux-designservice-designuser-researchdigital-strategy

Job Title: Head of Digital Design (14m Fixed Term Contract - Maternity Cover)
Salary: £80,000 - £90,000 + Bonus + EV Allowance
Location: Hybrid (1-2 days per week in London office)

Pod are on the lookout for a Head of Digital Design for a 14 month fixed, term contract to cover a maternity leave.
Here's what our very own VP of Product had to say about the role:

"This is a fantastic opportunity to step into a well-established design function and make a real impact from day one. You'll lead a talented team, shape the experiences our customers interact with every day, and influence how design contributes to product, commercial and customer outcomes across Pod. We're looking for someone who can balance strategic thinking with hands-on delivery, bring fresh ideas, champion great design practices and help us continue building intuitive, accessible and customer-focused experiences as we scale."

‎What You'll Do:

‎Own the Digital Design Strategy - You'll define and drive the digital design vision across web, shop, app and email, ensuring every experience aligns with customer needs and business objectives. You'll bring fresh thinking to how we solve customer problems and continuously evolve our design approach

Lead UX and Service Design - You'll guide UX and product design across the entire customer journey, from first visit through installation and ongoing engagement. You'll lead service design initiatives, map customer journeys, identify friction points and create solutions that improve the overall customer experience

Drive Design Excellence Across Every Touchpoint - You'll set and maintain a high bar for design quality across all digital channels, ensuring experiences are intuitive, consistent and aligned to customer needs. Through thoughtful reviews, coaching and hands-on support, you'll help the team deliver work that is both commercially effective and genuinely useful for customers

Champion User Research - You'll drive customer insight activities, including user research and usability testing. You'll translate findings into clear recommendations and ensure customer feedback directly informs design decisions and product development

Develop and Lead a High-Performing Team - You'll support and develop a small team of designers through regular coaching, feedback and mentoring. You'll create an environment where people can do their best work while maintaining high standards of creativity, quality and collaboration

Partner on Product Strategy and Innovation - You'll work closely with Product leaders to identify opportunities, define customer problems and shape future propositions. Using a combination of customer insight, data and design thinking, you'll help influence product strategy and bring new ideas to life that deliver value for both customers and the business

Strengthen Design Operations - You'll oversee and evolve our design system, helping ensure consistency, efficiency and scalability across all digital touchpoints. You'll also lead peer reviews and establish best practices that support design excellence

Champion Accessibility - You'll be a strong advocate for inclusive design, ensuring all experiences meet accessibility standards and align with WCAG best practice

Collaborate Across the Business - You'll work closely with Product, Marketing and Engineering teams to ensure design concepts translate effectively into delivered experiences. You'll represent design within the Home Value Pod and contribute to strategic planning, prioritisation and decision-making discussions

Measure and Improve Impact - You'll use customer, product and commercial performance data to understand the impact of design initiatives. By analysing key metrics and scorecards, you'll identify opportunities to continuously improve the customer experience.

What You'll Bring:

Digital Design Leadership Experience -

5+ years' experience across Product Design, UX Design and ServiceDesign
At least 2 years' experience leading and developing a design team
Proven experience setting design direction and delivering customer-centred digital experiences.

UX and Service Design Expertise -

Strong experience in user-centred design methodologies
Excellent knowledge of service design, customer journey mapping and experience design
Ability to take complex customer problems and translate them into simple, intuitive solutions.

Research and Design Systems -

Strong experience conducting user research and applying customer insights to product and design decisions
Experience building, managing and evolving design systems
Solid understanding of interaction design and usability principles.

Stakeholder Management and Communication -

Excellent communication and influencing skills
Confidence presenting ideas and recommendations to senior stakeholders
Strong collaboration skills across Product, Engineering and Marketing teams.

Tools and Delivery -

Advanced proficiency in Figma
Experience using modern design and prototyping tools
Comfortable working in fast-paced, agile product environments.

Bonus Skills

Experience in e-commerce, marketplace or consumer technology businesses
Worked within a scale-up or high-growth environment
Experience designing subscription, installation or service-led customer journeys
Familiarity with experimentation, A/B testing and data-led optimisation
Experience working within design maturity programmes or leading design transformation initiatives.

How we rate this

Head of Digital Design (14m FTC - Maternity Cover) at Pod Point rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Head of Digital Design (14m FTC - Maternity Cover) is an open job at Pod Point.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is £80k-£90k a year.
The role is based in London and is marked remote.
The job was posted on October 14, 2026.
Seniority: lead.
Applications are handled by Pod Point. Apply on Pod Point

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

UX DesignService DesignUser ResearchDigital Strategy

Questions you could be asked

Tell me about a project where ux design was part of your work. What did you do?
Tell me about a project where service design was part of your work. What did you do?
Tell me about a project where user research was part of your work. What did you do?
Tell me about a project where digital strategy was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: UX Design, Service Design, User Research, and Digital Strategy. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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