Head of Direct Sales Operations

About Us:

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our U.S. headquarters is located in Chicago’s Fulton Market district, with an additional office in New York City’s SoHo neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country. 

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

About the Role:

Dyson has an opening for a Head of Direct Sales Operations in Chicago, IL. The Head of Direct Sales Operations will develop the business plan to grow the Dyson US direct business in line with short- and long-term goals by delivering a best-in-class experience that focuses on our technology. The Head of Direct Sales Operations will manage the direct value proposition to give our current and future owners a reason to engage, buy, advocate and come back to Dyson Direct. This role will be responsible for:

• Working in partnership with the Direct channel owners (dyson.com, 3rd party marketplaces, CRM, direct detail, customer service online and offline, professional beauty) to identify and implement opportunities to cross-sell and up-sell.
• Lead the negotiation of new retail business models, including terms negotiations with retail partners, to extend the experience in Direct to other 3rd party retail properties.
• Develop a clear playbook, working closely with channel owners and other key stakeholders, to codify the levers to pull depending on various business needs for each of our product categories.
• Deliver assigned budgets on monthly, quarterly and yearly basis and develop actions for all direct channels to achieve the agreed plan.
• Monitor direct sales and inventories; identify opportunities and assess related risks; gain consensus and approval from internal stakeholders; communicate and implement proposed action plans.
• Seek out decision makers and influencers to best maximize the direct business and create positive working relationships across all levels of the organization. Forecast at the account and product level as required for attaining sales, profit and inventory goals.
• Manage funds and resources for the best return on investment; analyze sales data and implement high-quality solutions to drive business across all categories.
• Possess comprehensive knowledge of customers and direct channels; ability to communicate that knowledge effectively to execute plans regarding distribution, merchandising, pricing, product placement and marketing programs.
• Oversee the delivery of Dyson online products and services with support from the supply chain team, monitor orders, track sales and shipments to meet customer expectations.
• Be accountable for all business processes related to the position and working cross-functionally with trade marketing, E-Commerce, accounts receivable, legal customer service and all related paperwork.
• Oversee the implementation of the online sales promotion program and co-develop a calendar of activity that fits with the retail activity plan, ensuring that we are competitive across direct channels.
• Manage day-to-day relationships with retail sales and channel management, category heads, finance, supply chain and external partners to ensure design and execution of high-quality sales plans.
• Regularly review the purchase journey through the website and work closely with the eCommerce channel owners to optimize the shopping experience to improve conversion.
• Audit competitive activity through direct channels in terms of product range, marketing initiatives, functionality and customer offering (e.g. promotion, service, etc.) to achieve best results.
• Travel required: Up to 15% domestic and international.

Job Requirements:

• Position requires a Bachelor’s Degree in Management, Business, or its foreign equivalent, and 4 years of experience in ecommerce or premium brand national account.

Also, must have following qualifications:

• Three years of experience in strategic planning; being able to develop 1 – 3-year plans for revenue channels, retailers, and product categories;

• Three years of experience in presentation, analytical skills, P&L optimization, and demand forecasting;

• Three years of experience in providing insights to POS trends within account base via Excel, Google Analytics, Adobe, or Anaplan;

• Three years of experience in negotiation and closing in the consumer goods industry, both at the account and product sales levels;

• Three years of budget/quota delivery with a minimum revenue of $150m;

• Using ability to penetrate and influence buyers, inventory planners, marketing and finance teams in the consumer goods industry to achieve a minimum of 90% attainment on sales revenue objectives; and

• Using advanced proficiency of Microsoft Excel including macros, pivot tables, power queries, charting, data validation, and conditional formatting.

Benefits 

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter. 

• 401K with up to a 4% match 
• Company paid Life Insurance and AD&D 
• Flexible Savings Account (FSA) and Health Savings Account (HSA)  
• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time 
• Pre-tax Commuter Benefits (applicable areas only) 
• Generous Child Care Leave Program 
• Wellness Program 
• Employee Assistance Program 
• Dyson Product Discounts  
• Multi-Level Healthcare Coverage Options 
• Vision & Dental Coverage 
• Company paid Short-Term and Long-Term Disability 

Salary: $174,400- 215,000 annually + bonus opportunity

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.