Head of Enterprise Controls (PFA)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Key Responsibilities:

• Enterprise controls framework & governance

  • Set and maintain PFA policies, delegated authorities, governance forums, decision rights and escalation routes with the CEO and PFA Management team.

  • Maintain the enterprise controls library and standards aligned to MAS expectations and applicable group standards.

  • Act as senior escalation point for governance breaches/control breakdowns; drive triage, decisioning, issue tracking/closure, and escalation of systemic themes.

• Outsourcing governance (including TPRM)

  • Govern outsourced arrangements (incl. material outsourcing): accountability, performance/risk monitoring, issue management, and service recovery/exit readiness (incl. BCP/DR).

  • Ensure arrangements meet MAS Outsourcing Guidelines across the lifecycle: due diligence, risk assessments, contract/control obligations, periodic monitoring/reviews, incident & escalation reporting, and management information.

• Operational controls ownership

  • Own key/material controls across PFA (sales, servicing, outsourcing, third-party distribution), incl. control descriptions, SOPs/process maps, evidence standards, record-keeping, and minimum control standards.

  • Monitor control performance via MI (metrics, exceptions, attestations), thematic reviews and periodic testing; run issue management end-to-end (root cause, action tracking, validation, closure and escalation of systemic issues).

• Governance uplift

  • Partner the CEO and PFA Management team to uplift governance (simplify, harmonise policies, strengthen controls, tighten reporting discipline).

  • Embed conduct and accountability through clear ownership, follow-through and continuous improvement.

•  Enterprise Data Governance (EDG) oversight

  • Drive EDG framework by establishing ownership for critical data elements, embedding data quality controls into key processes and outsourced arrangements, and monitoring data issues through MI, exception reporting and remediation tracking.

  • Partner business, technology, risk and compliance stakeholders to strengthen data governance, improve reporting reliability and ensure alignment with MAS expectations, group standards and PFA’s enterprise controls framework.

Who we are looking for:

• Degree in Business/Finance/Law/Risk (or related); controls/risk/audit qualification preferred.

• 10+ years in enterprise controls/operational risk/internal audit/controls testing or regulatory-facing governance in financial services (FA preferred).

• Strong grasp of MAS expectations (incl. Outsourcing Guidelines) and ability to translate into practical governance, controls and MI.

• Strong influencing across functions/vendors; strong writing and governance reporting for CEO/Board/Audit Committee; organised and execution-focused. 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.