Head of Key Accounts

KONE is hiring a Head of Key Accounts. Level rates it ; you can apply on KONE.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include key account management, team management and commercial negotiation.
Level classifies it as a senior role.
Level lists 925 other open roles at KONE.
The role was posted within the past week.

AI in this role

Lead the national key accounts function to drive customer retention, strategic growth, and team performance.

key-account-managementteam-managementcommercial-negotiationcustomer-retentionbusiness-development

About the Role

We are seeking an experienced and commercially minded Head of Key Accounts to lead our National Accounts function across Great Britain. This senior leadership role is responsible for driving customer retention, profitable growth, and the strategic development of key national account relationships while leading and developing a high-performing team.

Key Responsibilities

Leadership & Team Management

Lead, motivate and develop a team of 10 colleagues, including Key Account Managers and operational support professionals.
Drive a high-performance, customer-focused culture across the team.
Build capability, coach team members and support succession planning.
Manage performance, recruitment and organisational development activities as required.
Lead a geographically dispersed team, ensuring strong communication, engagement and collaboration.

Customer & Commercial Management

Develop and maintain senior-level relationships with strategic national account customers.
Lead commercial negotiations and support the development of customer contracts and agreements.
Act as an escalation point for significant customer issues and ensure timely resolution.
Protect and grow existing customer relationships through proactive account management and customer engagement.
Drive profitable growth through both customer retention and new business acquisition.
Collaborate with regional and operational teams to ensure effective customer delivery and service excellence.
Identify opportunities to expand customer engagement across KONE's wider solutions portfolio, including Modernisation opportunities.

Growth & Business Development

Develop and execute strategies to increase the contribution and growth of the National Accounts portfolio.
Identify and secure new commercial opportunities.
Expand existing strategic relationships and win new customers.
Build and utilise an external professional network to create business opportunities.
Support the long-term growth and profitability of the National Accounts business.

Candidate Profile

Proven success in a senior National Accounts, Key Accounts or Strategic Accounts leadership role.
Experience leading and developing customer-facing teams.
Strong commercial acumen with excellent negotiation and influencing skills.
Demonstrable experience driving business growth and customer retention.
Strong stakeholder management and relationship-building capabilities.
Experience identifying and converting new business opportunities.
Excellent problem-solving skills with the ability to manage complex customer situations.
Industry experience is advantageous but not essential.

Success in the role will be measured through:

Customer retention and account growth.
Portfolio profitability.
Growth of the National Accounts business.
Modernisation referrals and opportunities generated.
Team capability, engagement and performance.

This role requires travel across Great Britain, averaging approximately one day per week.

What KONE can offer:

We offer a competitive salary, 25 days + Bank Holidays +1 paid Volunteering Day, Company Pension Scheme, Private Medical Insurance, Bonus, EV Car, PDI, Dental Insurance, Gymflex Membership, Life/Partner Assurance & Critical Illness Issurance, Kone Discounts, Cycle to Work Scheme, Long Service Awards, 24/7 GP Support & Wellbeing Access, Employee Assistance Programme, Hybrid Working and Career Development Opportunities to support and help you achieve your goals.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

How we rate this

Head of Key Accounts at KONE rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Head of Key Accounts is an open job at KONE.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Woking.
The job was posted on October 26, 2026.
Seniority: senior.
Applications are handled by KONE. Apply on KONE

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Key Account ManagementTeam ManagementCommercial NegotiationCustomer RetentionBusiness Development

Questions you could be asked

Tell me about a project where key account management was part of your work. What did you do?
Tell me about a project where team management was part of your work. What did you do?
Tell me about a project where commercial negotiation was part of your work. What did you do?
Tell me about a project where customer retention was part of your work. What did you do?
Tell me about a project where business development was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Key Account Management, Team Management, Commercial Negotiation, Customer Retention, and Business Development. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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