M&GManager Collaboration M365 SME
M&G is hiring a Manager Collaboration M365 SME in Pune, India. Level rates it ; you can apply on M&G.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- The posting mentions Microsoft 365, Exchange Online and Teams among its tools and skills.
- Level classes it as a senior role.
- M&G has 79 other open roles on Level.
- Posted in the last few days.
AI in this role
Subject matter expert to manage and optimize Microsoft 365 collaboration services and associated infrastructure.
About M&G India
We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.
Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.
Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.
About M&G
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Act as the subject matter expert for Microsoft 365 collaboration services, including Exchange Online, Teams, SharePoint Online and Intune, providing specialist guidance and direction to technology teams and stakeholders.
Support identity and access management processes, ensuring mailbox provisioning, permissions, authentication and access models operate smoothly in partnership with the IDAM team.
Resolve complex service issues and coordinate incident response across internal teams and external partners to restore service quickly and effectively.
Deliver platform improvements and new features, contributing to change initiatives, technology upgrades and strategic transformation programmes.
Embed strong security and compliance controls, working with Security, Risk and Compliance teams to maintain safe and governed collaboration services.
Produce clear documentation and share knowledge across teams, helping build capability and strengthen operational maturity.
• Work collaboratively with colleagues across Architecture, Infrastructure, Security and Network to ensure aligned, end‑to‑end service delivery.
• Champion continuous improvement, driving simplification, optimisation and reduction of technical debt across the M365 environment.
Can act as a project manager from ideation process, influencing decisions to delivery and proactively look for opportunities and tools to improve the process.
Should be able to manage team of technical engineers and lead at all levels.
Should be able to clearly articulate business values to the senior stakeholders and should be able to challenge them.
Understand the risk and controls around the platforms.
Be able to appreciate truly Agile ways of working/development using tools like Jira/Confluence.
Collaborate with peers across various levels for experiential learnings.
Focus on scalability, resilience, security, quality and continuous rigour to reduce technical debt.
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
How we rate this
Manager Collaboration M365 SME at M&G rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where identity and access management was part of your work. What did you do?
- Tell me about a project where incident response was part of your work. What did you do?
- Tell me about a project where security compliance was part of your work. What did you do?
- Tell me about a project where collaboration services was part of your work. What did you do?
- Walk me through how you've used Microsoft 365 in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Identity And Access Management, Incident Response, Security Compliance, Collaboration Services, and Microsoft 365. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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