Head of KYCB 🇩🇪

Join us as Head of KYCB - Central Europe and lead our KYCB operations for Germany and Austria, balancing efficiency, strict compliance and a great customer experience. You'll lead around 75 agents and 6 team leads, work with our BPO partner, and team up with senior financial-crime leaders, under the guidance of Tannia, our Head of KYCB.

➡️ What you'll do

• Lead and scale: You'll run KYCB operations for the German and Austrian markets, adapting our global standards to local regulatory requirements.

• Manage and develop your team leads: You'll grow your team leads as a manager of managers, driving high performance.

• Drive operational performance: You'll deliver ambitious targets across conversion, compliance (initial and periodic due diligence) and customer satisfaction.

• Partner with our MD Central Europe: You'll align operational execution with the growth goals of the Central Europe region.

• Oversee BPO relationships: You'll manage our BPO partners to handle volume fluctuations and support growth in Germany and Austria.

➡️ What we're looking for

• Management experience: You've managed people managers, not just individual contributors, for around three years.

• Industry knowledge: You have a strong compliance background in fintech, banking, insurance or another regulated industry, with expertise in KYC, KYB and anti-financial-crime regulations.

• BPO and scale: You've managed BPO (Business Process Outsourcing) partners and scaled operations in a high-growth environment.

• Mindset: You're a structured problem-solver who takes ownership of complex topics and uses AI and automation to work smarter.

• Languages: You're fluent in English and German.

➡️ What we can offer you

• A role you shape: You'll be our first Head of KYCB - Central Europe and shape how the teams are organised.

• Lean ways of working: You'll work in a fast-paced environment built on Lean and visual management, with tools like Forest admin, Zendesk and Notion.

• A caring team: You'll join a transparent team that values problem-solving and operational excellence.

• Senior partnership: You'll partner closely with our MD and financial-crime leaders within Central Europe.

➡️ Your future manager

You'll report to Tannia Rojas Quiroga, our Head of KYC/KYB. She joined Qonto in 2019 as a Customer Success Officer and grew from Team Lead to Head of Customer Success before taking on KYC/KYB. Tannia is quality-driven, turns standard procedures into engines for continuous improvement, and loves developing her people.

[DIVERSITY] At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick - who knows? You may have the missing piece of the puzzle we’ve been searching for all along.

[HIRING PROCESS DURATION] On average, our hiring process lasts 20 working days. More information on our candidate journey here

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