Hospital Porter

Hospital Porter

Location: James Cook University Hospital, Middlesbrough, TS4 3BW
Salary: £12.92 per hour plus excellent benefits
Schedule: Permanent, Part-time 21 hours per week

Ready to impact a better future?

As a Hospital Porter in our healthcare services team, you’ll provide an essential portering and logistics service across James Cook University Hospital, helping patients, colleagues and visitors every day. Your work will support safe patient journeys, smooth hospital operations and the delivery of high-quality care.

Our work touches lives, and this role is at the heart of that mission. From supporting patients during transfers to ensuring critical supplies, records and equipment reach the right place at the right time, you'll make a positive impact every day. You'll build trust through compassionate service, help create a safe and welcoming environment, and play an important role in delivering care that helps impact a better future.

What you'll do as a Hospital Porter

• Escort patients and visitors safely throughout the hospital using wheelchairs, beds and trolleys.

• Support safe and comfortable patient journeys while providing courteous and empathetic assistance.

• Transport medical records, mail, linen, furniture, gasses, and other essential items across the hospital.

• Collect, segregate and dispose of waste in line with established procedures and safety requirements.

• Operate and use equipment and systems including electronic task allocation tools and portering equipment.

• Work collaboratively with healthcare colleagues to ensure services run efficiently and patient care remains the priority.

Does this sound like you?

• You have strong verbal communication skills and can interact confidently with patients, visitors and colleagues.

• You take pride in delivering excellent customer service with care, empathy and professionalism.

• You can work independently, manage changing priorities and respond positively in a busy environment.

• You understand the importance of safety, confidentiality and following procedures.

• You are physically able to undertake a role that involves regular walking, moving equipment and supporting patient transfers

What we offer

• 6% contributory pension scheme

• 27 days annual leave (pro rata) plus bank public holidays

• We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression

• 24/7 Employee Assistance Programme, BUPA Anytime Healthline, wellbeing app, simply health cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres

• Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel

• Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community

• Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme

Vetting and checks:

This role requires an Enhanced DBS check which involves a detailed check of spent and unspent convictions and other relevant information to ensure safeguarding compliance. You will also complete an Occupational Health Questionnaire so we can provide any necessary support to help you carry out your responsibilities.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.