HR Contact Center Associate with Turkish and English – 12-months (fixed-term) contract, MHLS (My HR Live Support)

Amazon is hiring an HR Contact Center Associate with Turkish and English – 12-months (fixed-term) contract, MHLS (My HR Live Support). Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this HR role Little AI ●○○○: aI is not part of the work.
Level classifies it as a junior role.
Level lists 22,000+ other open roles at Amazon.
The role was posted in the last few days.

AI in this role

*This role can be office based in Prague, Czech Republic. Additionally, this can be a Home Office based role – it can be performed from any location within Poland, Slovakia and Czech Republic. *

At Amazon we believe that every day is still day one.

It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.

Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with Turkish and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.

Key job responsibilities
Handle and resolve HR queries in Turkish and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
Actively seeks employee feedback to improve levels of service.
Being able to work on rotational shifts in both weekends and weekdays, including bank holidays.

Basic qualifications

- Computer skills (Windows, Microsoft Office, Outlook)
- Very good proficiency in written and verbal in Turkish (B2 CEFR) and English (B2 CEFR)

Preferred qualifications

- Relevant work experience in administration, customer service/ call center or HR environment.
- Very good proficiency in additional European languages
- Ability to work in international teams where team members are in different locations and belong to different cultures
- Ability to work with confidential information
- Flexibility to work in a fast-paced environment
- Good interpersonal, communication, time management, and problem-solving skills.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

HR Contact Center Associate with Turkish and English – 12-months (fixed-term) contract, MHLS (My HR Live Support) at Amazon rates 34 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

HR Contact Center Associate with Turkish and English – 12-months (fixed-term) contract, MHLS (My HR Live Support) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in CZ, Virtual.
The job was posted on October 21, 2026.
Seniority: junior.
Applications are handled by Amazon. Apply on Amazon