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ABB

Internship: Customer Operations Department: customer service and order management

ABB is hiring an Internship: Customer Operations Department: customer service and order management in Barcelona, Spain. Level rates it ; you can apply on ABB.

Level's read on this job

  • On Level's scale, this customer service role is Uses AI ●●○○: an ordinary role that requires AI tools.
  • Some of the work can be done remotely, according to the posting.
  • The posting mentions SAP, Esker and Sfdc among its tools and skills.
  • Level classes it as an internship.
  • ABB has 2,200+ other open roles on Level.

AI in this role

Intern role supporting sales order management and participating in process improvement using AI tools.

SAPEskerSfdcMS Office
order-managementcustomer-serviceprocess-improvementadministrative-support

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Order Management Lead


Internship:

🎯Your Role and Responsibilities

👉In this role, you'll learn and contribute to the following tasks:

  • Sales Order Management: Order Entry – Order management via SAP-OCR Esker-SFDC

  • Understanding and supporting order entry and order management tasks, including sales order entry and management

  • Managing modifications and cancellations of customer orders

  • You will learn about other management tasks such as Order Portfolio Control (reviewing and reconciling data between systems (ES SAP/ITRDC SAP)

  • Once you have practical experience in the processes, we will involve you in process improvement support activities using ABB AI tools.

🤝Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

📚Qualifications for the Role

  • Education: Preferably a vocational training qualification in administrative matters

  • Languages: Spanish (very high)–English (intermediate/high level desirable)

  • Additional knowledge: MS Office tools, knowledge of using AI tools

🚀What’s in it for you?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.


🎁Benefits

At ABB, you’ll find benefits that reflect how much we value your time, talent, and future.


You can count on:

🕓Schedule suited to balance with other responsibilities and interests.

🔄Working time flexibility - hybrid model (remote 3 days a week and 2 in the office)

📅Holidays and days off for study and exams.

💰Competitive economic grant.

🎓Free access to specific technical and general training.

🧩More about us

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, generations, etc. Together, we are embarking in a journey where each one of us, individually and collectively, welcomes and celebrates individual differences.

📢Call to Action

Be part of something bigger. This is where progress is powered, teams initiate action, and we move the world forward together. Run What Runs the World.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

A future opportunity

This role is part of our talent pipeline, which means it’s not currently open, but we’re always looking for curious minds, bold thinkers, and people who want to make an impact.

Click Apply to express your interest and be considered for future opportunities that match your experience and aspirations.

At ABB, we welcome people from all backgrounds and believe that diverse perspectives help us build a cleaner, smarter future.

Apply today or visit https://www.abb.com to learn more about how we help run what runs the world.

How we rate this

Internship: Customer Operations Department: customer service and order management at ABB rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

  1. ●●●● Builds AI80 to 100
  2. ●●●○ Works on AI60 to 79
  3. ●●○○ Uses AI40 to 59
  4. ●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Order ManagementCustomer ServiceProcess ImprovementAdministrative SupportSAPEskerSfdcMS Office

Also common in customer service jobs at this level

Pay

Typical customer service job
$98k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

  1. Tell me about a project where order management was part of your work. What did you do?
  2. Tell me about a project where customer service was part of your work. What did you do?
  3. Tell me about a project where process improvement was part of your work. What did you do?
  4. Tell me about a project where administrative support was part of your work. What did you do?
  5. Walk me through how you've used SAP in your day-to-day work.

Adapt your resume

  • List these exact terms on your resume: Order Management, Customer Service, Process Improvement, Administrative Support, and SAP. An applicant tracking system matches the wording, not the idea.
  • Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
  • Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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