Investigation Specialist, Trust & Safety

Amazon is hiring an Investigation Specialist, Trust & Safety in Cairo, Egypt. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include investigation, data analysis and stakeholder management.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Investigate delivery ecosystem incidents, analyze operational data, and ensure safety and compliance standards.

investigationdata-analysisstakeholder-managementcompliancerisk-assessment

In this role, you’ll be the person who keeps our delivery ecosystem honest, safe, and running smoothly. You’ll investigate issues that could impact drivers or customers, spot patterns before they turn into real problems, and bring clarity to situations that often feel messy or ambiguous. What sets this position apart is the blend of analytical thinking and people-centered judgement: you’ll dive into facts, speak with the right stakeholders, and guide decisions that affect the overall health of our delivery partners. If you enjoy solving problems that matter, protecting people, and building mechanisms that make operations better every day, this role puts you right at the heart of it.

Key job responsibilities
• Look into reported incidents and uncover what really happened by gathering facts, interviewing stakeholders, and analyzing available data.
• Drive fair and consistent decision-making when issues arise, ensuring both drivers’ rights and business expectations are respected.
• Identify early warning signs, behavioral trends, recurring violations, or gaps in compliance—and take action before problems escalate.
• Work closely with operational teams and DSP to explain findings, agree on corrective steps, and monitor follow-through.
• Help build simple mechanisms and routines that prevent repeated issues and make the overall ecosystem safer and more reliable.
• Prepare clear summaries and recommendations that help leaders act quickly and confidently.
• Support escalations when needed, especially in situations that could affect safety, customer experience, or business continuity.
• Maintain balanced judgement in sensitive or time-pressured cases, ensuring fairness and consistency at all times.

A day in the life
Your day starts with reviewing any new incidents that came in overnight. You look at the facts, reach out to the right people, and assess whether anything needs urgent attention. You might spend part of the morning speaking Stakeholders to understand what went wrong in a recent situation, or walking them through the actions they need to take next.
Later in the day, you dig into patterns, maybe a location has repeated complaints, or a partner shows early signs of non-compliance. You connect with field teams, ask direct questions, and help them see what needs to change.
Some days are calm; others involve navigating sensitive topics or guiding teams through decisions. Throughout, your goal stays the same: protect people, protect the customer experience, and keep the delivery network healthy, fair, and functioning smoothly.

About the team
The Network Health (NH) and Trust & Safety (T&S) teams work together to protect Amazon’s Last Mile operations by driving compliance, partner accountability, and safety across the AMET region (UAE, Saudi Arabia, Egypt, and Turkey).

Network Health owns the end-to-end compliance and enforcement lifecycle for Delivery Service Partners (DSPs) — from risk identification and MEP (Monitoring & Enforcement Plan) management to exit governance and performance reviews. The team ensures that all DSPs operate safely, ethically, and in alignment with Amazon’s Supply Chain Standards and local labor regulations.

Trust & Safety complements this work by focusing on driver-level safety, identity verification, and incident resolution programs such as Sentinel, DWEL, and DAF, ensuring that both DSPs and drivers uphold Amazon’s zero-tolerance standards on compliance and worker welfare.

Basic qualifications

- 1+ years of customer service experience
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce
- Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.)

Preferred qualifications

- Experience in investigation is a plus

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Investigation Specialist, Trust & Safety at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Investigation Specialist, Trust & Safety is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in EG, Cairo.
The job was posted on October 14, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

InvestigationData AnalysisStakeholder ManagementComplianceRisk Assessment

Questions you could be asked

Tell me about a project where investigation was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?
Tell me about a project where compliance was part of your work. What did you do?
Tell me about a project where risk assessment was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Investigation, Data Analysis, Stakeholder Management, Compliance, and Risk Assessment. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Get your CV reviewed before you apply

Send your CV and the role you want next. Your review arrives by email within 3 days.

Get a free CV review Check your resume with the ATS resume checker