Invoice to Cash Senior Analyst Collections

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Collections and Portfolio Management

• Demonstrates behaviors that live Our Credo values in day-to-day collections work.
• Own end-to-end collection of an assigned portfolio of combination of high value, complex and public accounts, driving timely payment and reduction of past-due balances.
• Conduct proactive customer outreach by phone and email, securing promises-to-pay, proof of payment, and clear payment commitments with deadlines.
• Prioritize collection activities using AR aging, risk, and value analysis to maximize cash and minimize bad debt exposure.
• Recommend and apply credit actions, including order holds and releases, in line with credit policy and approval limits.
• Escalate high-risk or long-outstanding accounts to the Team Lead, commercial account managers, and finance leaders with clear recommended actions.

Credit Analysis and Cash Reconciliations

• Identify, log, and track customer disputes and deductions; partner with customer service, commercial, and pricing teams to resolve root causes within agreed timelines.
• Investigate and resolve unapplied cash and unidentified payments in coordination with Cash Applications.

Controls, and Compliance

• Analyze AR aging, DSO, past-due, providing clear commentary on trends, risks, and actions.
• Support month-end close activities, including bad debt reserve and allowance reviews, write-off proposals, and account reconciliations.
• Ensure all collection activities comply with company policy, SOX and internal controls, and audit requirements; maintain complete and accurate documentation.
• Provide advanced accounts receivable support for audits, mergers, acquisitions, and portfolio transitions by reviewing and validating financial information.

Process Improvement and Team Support

• Evaluate and improve collection and accounting procedures, ensuring changes are practical, achievable, and well documented.
• Identify automation and efficiency opportunities (e.g., batch processing, workflow tools, data analytics) and support their implementation.
• Act as a subject matter expert and backup to the Team Lead; coach, mentor, and train junior analysts on processes, systems, and customer communication.
• Maintain and update standard operating procedures, desk guides, and process documentation.
• Brings forward new ideas, tests better ways of working, and learns from mistakes to keep improving processes and outcomes.

• Customer communication: Clear, professional, and empathetic, while staying firm on payment commitments.
• Analytical thinking: Able to interpret financial data, spot trends, and recommend practical actions.
• Negotiation and problem solving: Resolves disputes in collaboration with customer service and secures commitments while protecting customer relationships.
• Stakeholder management: Works well across commercial, customer service, finance, and cash application teams.
• Technical skills: Advanced Excel; experience with analytics or automation tools (e.g., Alteryx, Power BI) is a plus.
• Phone handling: Confident in making outbound collection calls and receiving inbound customer calls, handling payment follow-ups, account queries, and disputes professionally, and documenting call outcomes and commitments accurately.
• Ownership and integrity: Strong attention to detail, accountability, and a compliance mindset.
• Leadership: Mentors others, shares knowledge, and supports the team during changes and transitions.
• Flexibility: Follow hybrid set up and to work hours aligned to business requirement.

Education

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

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