IT Administrator

Truveta is hiring an IT Administrator in Hyderabad, India. Level rates it ; you can apply on Truveta.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions Microsoft 365, Windows and macOS among its tools and skills.
Level classes it as a junior role.
Truveta has 33 other open roles on Level.

AI in this role

Provide general IT support and system administration for a global corporate environment.

microsoft-365windowsmacosjamfvpn

it-supportdesktop-supportsystem-administrationtroubleshooting

Role Summary

We are looking for an junior or intermediate-level IT Support Engineer to provide general IT support for our global corporate environment. This role will support employees with day-to-day technical issues, Windows/macOS laptop setup, local admin, software access, Microsoft 365 support, Office Wi-Fi, badge and surveillant camera system and basic network troubleshooting, Windows365 Cloud PC support, and IT operational tasks.

The ideal candidate should have basic troubleshooting skills, good customer service mindset, and experience supporting users in a corporate IT environment. This role is suitable for someone who has moved beyond basic helpdesk support and can independently handle common IT issues, escalations, documentation, and operational follow-up.

Key Responsibilities

Provide Tier 1/Tier 2 IT support for Windows/macOS devices, peripherals, Microsoft 365 applications, browsers, VPN, Wi-Fi, and conference room AV.
Troubleshoot hardware, software, operating system, connectivity, and access-related issues for onsite and remote employees.
Support employee onboarding and offboarding, including laptop setup, account/access provisioning, first-day IT support, equipment recovery, and access removal.
Manage user accounts and application access, including password resets, MFA, shared mailboxes, distribution lists, group memberships, and SaaS applications.
Maintain IT hardware and asset inventory, coordinate device shipping, replacements, repairs, warranty claims, and keep asset records up to date.
Manage IT incidents and service requests through the ticketing system, ensuring timely resolution within SLAs and proper documentation and escalation.
Provide basic network and office IT support, including Wi-Fi, VPN, conference room systems, and coordination with network/infrastructure teams or vendors when required.
Create and maintain IT documentation, including troubleshooting guides, onboarding/offboarding checklists, asset procedures, and knowledge base articles.
Identify recurring issues and recommend improvements to IT support processes and the overall employee experience.

Required Qualifications:

1 – 3 years of experience in IT support, desktop support, service desk, or IT administration
Strong experience supporting Windows laptops
Basic to intermediate macOS support experience
Experience with Microsoft 365: Outlook, Teams, OneDrive, SharePoint, Office apps
Experience troubleshooting hardware, software, network, and access issues
Familiarity with ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or similar
Good understanding of user accounts, groups, MFA, and basic access management
Experience supporting remote users
Strong written and verbal English communication skills
Ability to work independently and follow documented processes
Strong customer service mindset

Preferred Qualifications

Experience with Microsoft Intune, Jamf, or other device management tools
Experience with Entra ID / Azure AD basic administration
Experience with Zoom, Slack, Google Workspace, or other collaboration tools
Basic PowerShell scripting knowledge
Experience with asset management tools
Experience supporting global teams
ITIL Foundation certification preferred but not required
Microsoft 365 Fundamentals or Azure Fundamentals certification preferred

How we rate this

IT Administrator at Truveta rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

IT Administrator is an open job at Truveta.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Hyderabad, India.
The job was posted on September 1, 2026.
Seniority: junior.
Applications are handled by Truveta. Apply on Truveta

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

It SupportDesktop SupportSystem AdministrationTroubleshootingMicrosoft 365WindowsmacOSJamf

Questions you could be asked

Tell me about a project where it support was part of your work. What did you do?
Tell me about a project where desktop support was part of your work. What did you do?
Tell me about a project where system administration was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Walk me through how you've used Microsoft 365 in your day-to-day work.

Adapt your resume

List these exact terms on your resume: It Support, Desktop Support, System Administration, Troubleshooting, and Microsoft 365. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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