IT Support Associate

Amazon is hiring an IT Support Associate in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions Windows, Linux and Itil Ticketing Tools among its tools and skills.
Level classes it as a junior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Provide 24x7 IT support and resolve technical issues on end-user devices, operating systems, and network infrastructure for global operations.

WindowsLinuxItil Ticketing Tools

technical-supportservice-desknetwork-supporttroubleshootingcustomer-support

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity.

IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline 24x7 IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Responsibilities include, but are not limited to:

1. Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
2. Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
3. Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
4. Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
5. This position requires a flexible work schedule involving rotational shifts basis the business requirement
6. Adherence to OTS Service Desk Goals: Response and Resolution SLA, CSAT, and effectively managing incidents.
7. This role will be working from Bangalore (BLR18) Corporate office.

Basic qualifications

- Bachelor's degree
- Minimum of 1+ year of work experience in Technical Support , Service desk , Windows Support , Network Support
- Good communication skills

Preferred qualifications

- Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools • Basic Understanding and troubleshooting skills on Network

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

IT Support Associate at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

IT Support Associate is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on June 1, 2026.
Seniority: junior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Technical SupportService DeskNetwork SupportTroubleshootingCustomer SupportWindowsLinuxItil Ticketing Tools

Questions you could be asked

Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where service desk was part of your work. What did you do?
Tell me about a project where network support was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where customer support was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Technical Support, Service Desk, Network Support, Troubleshooting, and Customer Support. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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