AsanaIT Support Specialist
Asana is hiring an IT Support Specialist in Dublin, Ireland. It pays €48k-€52k a year and Level rates it ; you can apply on Asana.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include Jamf, Intune and Zendesk.
- Level classifies it as a mid-level role.
- Level lists 107 other open roles at Asana.
AI in this role
Provide comprehensive IT and hardware support for Asana's office in Dublin.
Asana is seeking an experienced IT Support Specialist for our growing office in Dublin, Ireland. In this role you will provide critical holistic support of the Dublin office in addition to supporting Asanas globally through ticketing and Slack.
You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.
What you’ll achieve
- Provide in-person support for users in the IT Lounge
- Respond to user requests via standard support tools like chat and ticketing systems
- Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products, including desktop and laptop hardware
- Build and deploy new laptops using standard deployment tools like JAMF, Intune, ABM (Apple Business Manager), etc
- Participate in the IT on-boarding experience and IT welcome sessions
- Manage system access for Asana’s users
- Deploy and support software to end-users
- Help to maintain functionality in conference rooms and all-hands spaces
- Manage hardware and software inventory
About you
- Experience in IT support roles that includes
- Hardware troubleshooting experience on common business systems including Apple, Windows, and Chromebooks.
- Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN, etc
- Experience with being part of a distributed team, whose main HQ might be in another location
- Experience using and managing ticket-based enterprise workflow management
- systems, particularly Asana, Zendesk or similar
- A positive, service-oriented attitude
- Solid problem solving skills
- Ability to lift heavy equipment (50+ pounds) as needed
What we’ll offer
Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.
For this role, the estimated base salary range is between €48,000 - €51,750. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.
We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:
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Mental health, wellness & fitness benefits
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Career coaching & support
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Inclusive family building benefits
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Long-term savings or retirement plans
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In-office culinary options to cater to your dietary preferences
These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.
#LI-Hybrid
About us
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.
About us
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.
How we rate this
IT Support Specialist at Asana rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where it support was part of your work. What did you do?
- Tell me about a project where hardware troubleshooting was part of your work. What did you do?
- Tell me about a project where networking was part of your work. What did you do?
- What's a project where you used Jamf hands-on?
- Walk me through how you've used Intune in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: It Support, Hardware Troubleshooting, Networking, Jamf, and Intune. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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