ITAD Business Analyst

Description -

Job Summary

This role supports IT Asset Disposition (ITAD) operations through data analytics, reporting, process improvement, and ITAD portal support. The ideal candidate combines strong Power BI and data analysis capabilities with the ability to understand operational processes, translate business requirements into reporting solutions, and assist users with the effective use and continuous improvement of the ITAD portal.

The role partners with regional and global teams to monitor operational performance, develop and enhance dashboards and KPIs, identify trends and improvement opportunities, and support projects that improve the ITAD user experience and operational effectiveness.

Responsibilities

• Develop, maintain, and enhance Power BI dashboards and reports supporting ITAD operations, performance management, and business decision-making.
• Analyze operational data to identify trends, exceptions, root causes, and opportunities for process improvement.
• Define and monitor KPIs and performance metrics, translating data into clear and actionable business insights.
• Support the ITAD portal, assisting users with functional questions, data-related issues, process execution, and issue resolution.
• Partner with business and technical teams to identify opportunities to enhance ITAD portal functionality, usability, data quality, and reporting capabilities.
• Gather and document business requirements and translate them into dashboards, reports, portal enhancements, and process improvements.
• Validate data across systems and reports, investigating inconsistencies and supporting improvements to data quality and reporting accuracy.
• Support testing and validation of ITAD portal changes, enhancements, and new functionality, including user acceptance testing (UAT).
• Collaborate with regional and global stakeholders to maintain and continuously improve ITAD business processes.
• Support operational reviews by preparing performance reporting and clearly communicating findings, risks, and opportunities.
• Identify opportunities to automate or simplify manual reporting and operational activities.
• Create documentation, process guides, and training materials and provide guidance to ITAD portal users.
• Support priority projects and continuous improvement initiatives across the ITAD organization.

Education & Experience Recommended

• Four-year degree in Supply Chain Management, Business Administration, Information Systems, Data Analytics, Operations Management, or a related discipline, or equivalent demonstrated experience.
• Typically 2-4 years of professional experience in data analytics, business intelligence, supply chain, operations, IT asset management, or a related field.
• Hands-on experience developing and maintaining Power BI dashboards and reports is strongly preferred.
• Experience supporting business applications, portals, or digital workflow solutions is preferred.
• Experience in IT Asset Disposition (ITAD), asset management, reverse logistics, returns, or services supply chain is an advantage but not required.

Knowledge & Skills

Core Skills

• Microsoft Power BI
• Data visualization and dashboard development
• Data analysis and interpretation
• KPI development and performance reporting
• Data validation and data quality
• Business requirements gathering
• Business and operational process analysis
• Problem solving and root cause analysis
• Process improvement
• User Acceptance Testing (UAT)
• User support and troubleshooting
• Documentation and training
• Supply chain and operations

Highly Desirable

• Power Query
• SQL
• DAX
• Advanced Microsoft Excel
• Data modeling
• Workflow and portal support
• IT Asset Disposition (ITAD)
• IT Asset Management
• Reverse logistics
• SAP or other ERP applications
• Process automation and continuous improvement

Cross-Organization Skills

• Effective Communication
• Analytical Thinking
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
• Collaboration
• Problem Solving
• Attention to Detail

Impact & Scope

• Contributes directly to the effectiveness of ITAD operations through data-driven insights, reporting, and portal support.
• Works with regional and global stakeholders to solve operational issues and improve business processes.
• Independently manages assigned reporting, analytics, and portal-support activities while contributing to broader improvement initiatives.
• Provides analysis and recommendations that support operational and management decision-making.

Complexity

• Works on moderately complex operational and analytical problems using established processes and sound judgment.
• Investigates data, reporting, and portal issues to identify root causes and recommend solutions.
• Balances day-to-day operational support with dashboard development and continuous improvement activities.
• Escalates more complex technical issues while retaining ownership of business requirements, testing, and user communication.

Preferred Certifications

Certifications are beneficial but not required. Relevant examples include:

• Microsoft Certified: Power BI Data Analyst Associate (PL-300)
• Lean Six Sigma or continuous improvement certification
• Project management certification or training
• Supply chain or IT asset management certification

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"