Key Account Manager

Amazon is hiring a Key Account Manager in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this sales role: aI is not part of the work.
The posting mentions account management, vendor management and negotiation among its tools and skills.
Level classes it as a mid-level role.
Amazon has 21,000+ other open roles on Level.

AI in this role

Drive customer experience and operational fulfillment for value-added services by partnering with cross-functional teams and service providers.

account-managementvendor-managementnegotiationdata-analysis

Value Added Services, India: The vision for Value Added Services (VAS) is to transform how India buys products online by offering them value-adding services throughout the product life-cycle. VAS launched in Mar 2017 with appliance installations and mobile after sales support for devices bought on Amazon. Today, we are focused on building a 5* rated service at scale across service categories and cities. We aim to do this by leveraging skilled experts to support customers across product life-cycle to: (a) Make a new purchase decision [Pre-Purchase Service], (b) Get started with a newly bought product [Ready to Use Services], (c) Solve issues with a newly purchased product [Return Services], (d) Get continuous support during the life of the product [Repair Services & Extended Warranties], (e) Extract maximum end-of-life values of a used product [Exchange Services].

As an Account Manager, you will have end-to-end responsibility of managing, building and enhancing customer experience through our current service network. The role will require you to run daily fulfilment with a long-term vision of improving the service quality. The role will require close partnership with a cross-functional set of stakeholders such as Product category teams, Trans teams, Service providers, Service Product, Service Fulfillment, Service excellence, Business Finance and Brands, to deliver a 5-star-rated services.

Key job responsibilities
• Own end-to-end responsibility of providing 5-star Rated Ready to Use Service on platform through Amazon Managed Supply
• Identify defects that lead to poor service experience for customers, design metrics to capture these defects, understand their relative importance, and establish prioritization based on customer impact
• Root cause defects to understand underlying causes, and design inputs to address root causes for these defects
• Based on insights into performance and relative prioritization of defects publish a corrective action plan at the right frequency with service partners
• Create a playbook for triggering different workflows that help dive & save customers, safeguard the next 7 days performance and implement long-term fixes to avoid these defects in the future
• Define and own success metrics for the program

We are seeking a business leader with a broad skill-set which demonstrates analytical horsepower, vendor management skills, excellent business judgment, strong negotiation skills, deep curiosity to uncover how things work, and a passion for building a world class shopping experience through services for our customers. The successful candidate for this high impact role will be a self-starter with a passion for problem-solving, have proven data analysis skills, have strong relationship management skills, demonstrate great “voice” and content creation skills, show strong ownership and commitment, have proven leadership experience in managing projects, and bring relevant insights in marketing and merchandising.

Basic qualifications

- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers

Preferred qualifications

- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Key Account Manager at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Key Account Manager is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on October 5, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Account ManagementVendor ManagementNegotiationData Analysis

Also common in sales jobs at this level

AI agents AWS Generative AI Azure Machine learning Google Cloud

Pay

Typical sales job: $141k

This posting doesn't list pay. Use the typical sales figure when pay comes up. See sales jobs

Questions you could be asked

Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where vendor management was part of your work. What did you do?
Tell me about a project where negotiation was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Account Management, Vendor Management, Negotiation, and Data Analysis. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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