PwCPosted 3mo ago

KYC Team Lead Manager

KYC Team Lead Manager at PwC scores 38 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

MakatileadFull time

AI in this role

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Fraud, Investigations & Regulatory Enforcement (FIRE)

Management Level

Manager

Job Description & Summary

The Team Leader is responsible for the day-to-day leadership, performance management, and delivery execution of assigned KYC or Transaction Monitoring teams. This role ensures analysts and quality control staff operate efficiently, consistently, and in line with agreed service levels, quality benchmarks, and risk standards.

The Team Leader acts as the primary point of coordination between delivery teams and operations leadership, focusing on workforce management, issue resolution, and continuous performance improvement.

Delivery & Execution Management

Lead and manage day-to-day delivery of assigned KYC or TM workloads
Allocate cases, manage priorities, and balance team capacity against delivery targets
Monitor productivity, quality outcomes, and adherence to turnaround times
Identify delivery risks, bottlenecks, or capacity gaps and escalate proactively

People Leadership

Provide ongoing coaching, guidance, and performance feedback to analysts and QC staff
Conduct regular check-ins, huddles, and performance discussions
Support onboarding and ramp-up of new team members
Foster accountability, engagement, and a high-performance team culture

Quality & Risk Oversight

Reinforce compliance with policies, procedures, and regulatory expectations
Support quality remediation efforts and reinforce learnings from QC feedback
Ensure accurate documentation, system usage, and audit readiness

Stakeholder & Operations Support

Act as first-line escalation point for delivery issues and operational risks
Provide status updates, metrics, and insights to Operations Managers
Support implementation of process updates, changes in scope, or client requirements

Required Qualifications & Experience

Bachelor’s degree or college graduate in Accounting, Finance, Business, Economics, or a related field
Typically 5+ years of experience in financial crime operations, KYC, Transaction Monitoring, or related AML functions
At least 2 years of experience leading or supervising teams in a delivery or operations environment
Strong working knowledge of either KYC or Transaction Monitoring processes and regulatory expectations
Experience working in high-volume, regulated, or managed services environments
Strong analytical and problem-solving skills with the ability to make sound judgment calls
Strong written and verbal communication skills

Certifications & Training (Advantage)

CAMS, ICA, or other AML-related certifications
People management, leadership, or supervisory training
Lean Six Sigma (Yellow/Green Belt), Agile, or project management training
PMP or equivalent (advantage, not required)

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Anti-Bribery, Anti-Money Laundering Compliance, Business Ethics, Coaching and Feedback, Code of Ethics, Communication, Compliance and Governance, Compliance and Standards, Compliance Auditing, Compliance Frameworks, Compliance Program Implementation, Compliance Reporting, Compliance Review, Compliance Risk Assessment, Compliance Training, Controls Compliance, Creativity, Cybersecurity Risk Management, Data Analysis and Interpretation, Data Protection Management (DPM), Disability Support {+ 35 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Yes

Job Posting End Date