Lab IT & Application Specialist

Roche is hiring a Lab IT & Application Specialist. Level rates it ; you can apply on Roche.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include it support, lab automation and networking.
Level classifies it as a mid-level role.
Level lists 1,200+ other open roles at Roche.

AI in this role

Provide technical IT support, software configuration, and application specialist services for medical laboratory systems.

it-supportlab-automationnetworkingtroubleshootingsoftware-configuration

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

We advance science so that we all have more time with the people we love.
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Your opportunity

Provide IT sales proposals and follow up on the deal with sales force
Provide on-site technical assistance to troubleshoot and rectify IT-related problems
Configure Lab IT products to improve medical lab workflow and meet the needs of the customer
Document all changes, modifications, scripts/programs created on Lab IT software
Conduct operator, applications, and service training for customers and staff
Promote and demonstrate Lab IT software to customers
Provide progress reports on assigned projects
Deliver service, preventive maintenance, and software upgrade commitments according to the planned schedule
Source, develop, prepare, and maintain training and literature materials
Liaise with Regional or Global IT support to manage technical issues

Who you are

Have a Bachelor's or Master's degree in Health/Science, Computer Science, Computer Engineering, or Information Technology disciplines
Have hands-on knowledge of computer hardware, networking, operating systems, databases, and programming languages
Have multinational company experience in a similar capacity

Nice to have

Preferably with medical laboratory experience
Marketing and business development experience will be a plus

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

How we rate this

Lab IT & Application Specialist at Roche rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Lab IT & Application Specialist is an open job at Roche.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Da Nang.
The job was posted on September 4, 2026.
Seniority: mid.
Applications are handled by Roche. Apply on Roche

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

It SupportLab AutomationNetworkingTroubleshootingSoftware Configuration

Questions you could be asked

Tell me about a project where it support was part of your work. What did you do?
Tell me about a project where lab automation was part of your work. What did you do?
Tell me about a project where networking was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where software configuration was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: It Support, Lab Automation, Networking, Troubleshooting, and Software Configuration. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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