Lead Consultant (Network)

Singtel is hiring a Lead Consultant (Network) in Singapore, Singapore. Level rates it ; you can apply on Singtel.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level classifies it as a lead role.
Level lists 499 other open roles at Singtel.

AI in this role

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Make an impact by:
Provide 24x7 standby support, ensuring high availability and performance of cloud-based infrastructure through proactive monitoring and maintenance. Manage Level 2/3 incidents, including high-severity escalations, root cause analysis, and end-to-end incident resolution. Execute configuration, problem, and change management (CR/MACD) for vSBC and network components, including hardware/firmware upgrades and security remediation. Collaborate with vendors and ecosystem partners on platform upgrades, patches, VAPT activities, and escalations, while delivering monthly service reports to drive continuous improvement.

Strong investigative, problem-solving skills - ability to identify problems and provide solutions in Router, Switches, Firewall
Perform regular monitoring and maintenance of the cloud-based infrastructure to ensure optimal performance and availability
Manage and mitigate escalations of high impact system failures and assist in tracking the incidents till closure.
Hardware/Firmware upgrade/update due to bugs/vulnerabilities
Manage & support yearly VAPT
Work with Ecosystem partners for platform upgrade or patches
Analyse all incidents logged and advise/recommend short term/long term fix
Good Team player
Manage 3rd party vendors/partners for the delivery and installation of hardware.

Skills for Success:

Degree in Engineering, Telecommunication, IT discipline
Preferably with at least 5 years’ experience in Telecommunication / Network Infrastructure Support
Professional certifications in Ribbon SBC
Professional certifications in Contact Center
CCNA

How we rate this

Lead Consultant (Network) at Singtel rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.