Lead Digital Product Manager

About this role:

Wells Fargo is seeking a Lead Digital Product Manager (L2 Product Area Owner) within Branch Systems & Transformation Technology, part of Consumer Technology. Learn more about the career areas and business divisions at wellsfargojobs.com.

As part of the Integrated Agent Desktop L3 Product, this role will lead product outcomes for Secure Session and Authentication (SS&A), which enables customer search, identity verification, secure session management, and access within the branch. The role is responsible for modernizing authentication experiences that help customer-facing employees establish trust and serve clients securely, consistently, and efficiently.

As an L2 Product Area Owner, this leader will own one or more SS&A and authentication product areas, translating product strategy into prioritized roadmaps and predictable delivery. The role partners across product, technology, UX, risk, fraud, and operations to balance customer experience, security, regulatory requirements, and operational efficiency.

In this role, you will:

• Lead the product strategy, roadmap, and end-to-end delivery for customer authentication capabilities within the branch channel, aligned to L3 product priorities and enterprise strategy
• Translate strategic objectives into prioritized backlogs, including clear features, user stories, and acceptance criteria that enable effective Agile delivery
• Drive customer-centered authentication experiences that simplify identity verification, reduce friction for trusted customers, and strengthen fraud controls
• Partner across product, technology, UX, risk, fraud, and operations to manage dependencies, sequencing, risks, and delivery outcomes
• Participate in key planning activities, including PI planning, roadmap reviews, and cross-product coordination
• Partner with engineering to ensure solutions are feasible, scalable, and aligned with enterprise authentication and identity services
• Ensure product delivery meets compliance, risk, control, and operational readiness requirements while maintaining usability and efficiency
• Use customer feedback, operational insights, emerging risks, and product metrics to prioritize improvements and make informed product decisions
• Define and monitor KPIs and outcome metrics, including authentication success, fraud mitigation, and experience quality
• Communicate product strategy, priorities, tradeoffs, and delivery progress clearly to stakeholders and senior leaders
• Influence broader digital strategy, resolve complex issues, and potentially lead projects, teams, or serve as a peer mentor

Required Qualifications:

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of experience as a product manager, product owner, or product analyst in an Agile software delivery environment
• 5+ years of experience owning or contributing to product strategy, roadmaps, backlog management, and delivery execution
• 5+ years experience translating business strategy into actionable product plans and requirements
• 5+ years experience working across technology, design, and business stakeholders in complex cross-functional environments

Desired Qualifications:

• Experience in branch banking or customer-facing servicing environments
• Experience with authentication, identity verification, identity platforms, or fraud prevention capabilities
• Strong experience with Agile backlog refinement, feature decomposition, planning, and story readiness
• Strong analytical, problem-solving, communication, and decision-making skills
• Experience coordinating testing and release readiness, including UAT, defect triage, validation, and operational readiness
• Ability to use customer feedback and product/delivery metrics to drive continuous improvement
• Experience operating in regulated, risk-aware environments, including audit and control validation
• Comfort leveraging AI-enabled tools and modern Agile practices to improve delivery efficiency and quality

Job Expectations:

• This position requires an onsite presence at one of the posted locations
• This position is not eligible for visa sponsorship

Job Location:

300 S. Brevard - Charlotte, North Carolina 28202

3075 Loyalty Cir - Columbus, Ohio 43219

Pay Range

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.