MastercardLead, Product Experience Design
Mastercard is hiring a Lead, Product Experience Design. Level rates it ; you can apply on Mastercard.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include ux design, human centered design and wireframing.
- Level classifies it as a lead role.
- Level lists 948 other open roles at Mastercard.
AI in this role
Leads enterprise product onboarding experience design to create intuitive, scalable, and user-centered onboarding journeys.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Lead, Product Experience DesignOverviewWe are seeking an experienced User Experience Design Subject Matter Expert to help shape and scale the user experience for our enterprise Product Onboarding Strategy, ensuring onboarding journeys are intuitive, consistent, and customer-centered across our product portfolio.
Role Details
As the User Experience Design SME, you will lead the experience design strategy for Product Onboarding, helping define how customers and internal users interact with onboarding capabilities across platforms such as Settings, SCM, ODT, and Product Express. You will translate complex onboarding processes into intuitive end-to-end user journeys, identify friction points, and design scalable experience patterns that improve usability, transparency, and efficiency. Your work will help ensure the onboarding experience is not only functionally sound, but also cohesive, accessible, and aligned to enterprise design standards.
All About You
• User Experience Leadership
○ Proven experience designing complex enterprise or platform-based user experiences
○ Strong ability to translate ambiguous problems into clear, intuitive end-to-end journeys
○ Demonstrated success shaping design direction across cross-functional and matrixed teams
• Human-Centered Design Expertise
○ Deep knowledge of UX methods including journey mapping, interaction design, wireframing, prototyping, and usability evaluation
○ Strong understanding of how to design for both customer-facing and internal operational experiences
○ Ability to simplify complex workflows and reduce user friction through thoughtful design
• Systems Thinking & Scalability
○ Experience creating reusable design patterns, frameworks, and scalable experience models
○ Ability to balance enterprise consistency with product and regional flexibility
○ Comfortable working across interconnected systems, processes, and user touchpoints
• Collaboration & Influence
○ Exceptional partnership skills across Product, Engineering, Delivery, and business stakeholders
○ Ability to influence strategy and decision-making without direct authority
○ Strong communication skills with the ability to explain design rationale clearly to both executive and working teams
• Customer-Centric Mindset
○ Deep commitment to improving customer experience and enabling more intuitive, transparent onboarding journeys
○ Experience leveraging user research, customer feedback, pilot insights, and data to inform design decisions
○ Passion for designing experiences that enable self-service, confidence, and speed at scale
• Execution & Quality Focus
○ Ability to move from concept to detailed design guidance while staying anchored in intended outcomes
○ Experience contributing to design governance, standards, and review processes
○ Strong attention to detail with a focus on usability, accessibility, and consistency
• Preferred Experience
○ Experience in onboarding, workflow design, configuration tools, or enterprise enablement platforms
○ Familiarity with enterprise ecosystems, shared capabilities, and cross-platform experience designMastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Pay Ranges
O'Fallon, Missouri: $130,000 - $221,000 USDHow we rate this
Lead, Product Experience Design at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
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Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where ux design was part of your work. What did you do?
- Tell me about a project where human centered design was part of your work. What did you do?
- Tell me about a project where wireframing was part of your work. What did you do?
- Tell me about a project where prototyping was part of your work. What did you do?
- Tell me about a project where journey mapping was part of your work. What did you do?
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- List these exact terms on your resume: UX Design, Human Centered Design, Wireframing, Prototyping, and Journey Mapping. An applicant tracking system matches the wording, not the idea.
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