Learning & Design Manager (Principle Associate)

As a Learning Design Lead, you and your team will design, develop, and evaluate solutions that make a difference. Working across complex subjects, simplicity and clarity will be at the heart of what you do, whilst using a range of tools to make sure learning is engaging and memorable.

You’ll be inquisitive, find real business problems, and apply learning methodologies to create measurable solutions that showcase improvements in behaviours and/or performance.

Passionate about learning, you’ll strive for Capital One to be known for the quality of its training offer. Taking industry best practice, expertise in the team, and your own experience, you’ll be bold in testing new solutions and strategies to improve what we offer.

So if you want to be part of a team that aims to create and embed a culture of learning and development, then the role of Learning Design Lead could be what you’ve been looking for.

What you’ll do:

• Lead a team of Learning Designers responsible for meeting the needs of our frontline teams in Nottingham and across India
• Design and develop a Blended Learning strategy to modernise our training offer and increase its effectiveness
• Utilise new and existing tools alongside feedback from operational departments to identify knowledge and skills gaps, proposing effective solutions
• Continually invest in the team's evaluation framework, highlighting the value your team provides
• Create and update online and face to face learning materials
• Write learner facing materials to a desired reading age, appropriate for learners in the UK and India
• Produce video and audio learning assets (recording and editing)

What we’re looking for:

• 4+ years of professional experience in training, learning and development or instructional design
• Experience of leading a team of Learning Designers or a similar discipline
• Experience of implementing and embedding new technologies to enhance the effectiveness of learning
• Experience of using data from various sources to inform future learning strategies
• Experience of working with stakeholders to create roadmaps and implementation plans across complex subject matters
• Extensive knowledge of the learning design process, including defining learning outcomes, storyboarding, scripting, filming plans, and evaluation

Where and how you'll work

This is a permanent position based in our Nottingham office.

We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.

Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar.

What’s in it for you

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.

In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:

• Wealth & Future: Competitive pension and performance-based bonus schemes
• Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
• Health: Access premium care through our private medical insurance.
• Family Support: We champion your milestones with enhanced parental leave.

A full list of our benefits is available here.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.

We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.

Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).