Learning Manager, Amazon Customer Excellence System Learning, CF

Amazon is hiring a Learning Manager, Amazon Customer Excellence System Learning, CF. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions program management, training and team management among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Manage training programs, logistics operations, and a team of instructors at an Amazon facility.

program-managementtrainingteam-managementlogisticsoperations

At Amazon, we are constantly pushing the boundaries of what's possible. We believe that every day is an opportunity to take a first step, face new challenges, and make our customers' lives easier. And today, that opportunity is yours!

As a Learning Manager at Amazon, you will play a vital role in developing and managing a team of trainers who are responsible for delivering high-quality learning experiences to our associates and managers. Working closely with Process Engineers, you will collaborate with operations teams to ensure our training programs meet our customers' needs and align with our company's mission to be the most customer-centric company in the world.

You will have the opportunity to work in a dynamic, fast-paced, and challenging environment with many opportunities to make an impact. Whether you're developing training plans, auditing training quality, or planning and executing the recruitment of new instructors, you will be at the forefront of shaping the future of our company.

To get a sense of what it's like to work at an Amazon Distribution Center, watch this video: https://www.youtube.com/watch?v=cozvNg-a5EI

Key job responsibilities
- Develop training plans that minimize operational disruption while ensuring high-quality training delivery
- Audit training/coaching quality and implement corrective actions when necessary
- Plan and execute the recruitment and development of top-performing instructors
- Ensure positive and effective collaboration between the learning team and other stakeholders
- Manage a team of Trainers and support their professional development
- Analyze and interpret metrics to identify areas for improvement
- Provide training to the learning team on changes to learning materials/processes
- Develop planning and capacity calculations for new hire training
- Support the leadership team with reporting on AA distribution according to training plans and cross-training strategies across processes

Basic qualifications

- 1+ years of program management, logistics, operations, supply chain, transportation, or related field experience
- Experience collaborating with global and local stakeholders
- Experience in oral and written communication in English
- Bachelor's degree or equivalent

Preferred qualifications

- Experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring, or experience planning
- Experience working with KPIs and SLAs
- Experience developing and implementing of standards, policies and programs or equivalent
- 1+ years of Agile methods and processes experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Learning Manager, Amazon Customer Excellence System Learning, CF at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Learning Manager, Amazon Customer Excellence System Learning, CF is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in MX, Lerma.
The job was posted on August 27, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementTrainingTeam ManagementLogisticsOperations

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where training was part of your work. What did you do?
Tell me about a project where team management was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Training, Team Management, Logistics, and Operations. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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